Mailinglist Archive: opensuse (3397 mails)

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Re: [SLE] Interesting review of SuSE 9.3
  • From: Anders Johansson <andjoh@xxxxxxxxxx>
  • Date: Sat, 30 Apr 2005 22:38:51 +0200
  • Message-id: <200504302238.51947.andjoh@xxxxxxxxxx>
On Saturday 30 April 2005 22:01, Marc Chamberlin wrote:
> I have looked around on Novell's website for their feedback mechanisms
> and yes they do provide some, but not good ones really. They like a lot
> of companies want to tie feedback in with support (for which there
> usually is a cost) or assume a customer wants to use it for
> pre-sales/marketing purposes. I would like it to be much easier and more
> obvious as to how to give them feedback, so as to simply give them a
> heads up, for example, on some technical issue or idea, rather than
> having to hunt around so hard on their website in order to find a way to
> do so.

> One thing I want to caution everyone against, is do not discourage
> people from complaining on a newsgroup, such as this one, about things
> that are troubling them about the SuSE products. Even if the complaint
> is redundant and has been raised before, the more people complain the
> higher it raises the priority to get that issued fixed and/or addressed.

Only if it is phrased rationally. "This is crap" is unlikely to end up
anywhere except in a trashcan. "This is wrong because [....]" has a better
chance to attract attention.

> I really hope Novel is monitoring this group for their own sake, having
> feedback is so darn vital and valuable it is not funny. They would be
> wise to even have someone officially represent them, monitoring and
> responding from time to time, on this news group...

There are many Novell/SUSE employees who monitor this list, although not as an
official part of the job. But they are here and they do provide answers and
input. Just look at the archives of the past month on
and you will find several

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