On Mon, 2004-11-15 at 11:49, James Knott wrote:
Peter N. Spotts wrote:
Jim,
If you're in the states, you might get a quote from CompUSA's service department. I haven't tried Staples, but they also work on ailing machines. The LCD screen on a laptop is the most expensive component to repair or replace, I'm told. An extended warranty on laptop screens has saved my financial bacon twice. So be sure to check your warranty...
Do those extended warranties cover this sort of thing? Or just failures? When you buy a car, the warranty covers items that fail prematurely. It does not cover collision damage.
I can't comment on HP/Compaq but Dell sells what they refer to as Complete Care which covers everything including accidental damage. Every laptop I purchase for our company has it. Just last week one of my engineers was out in the field entering data into a Spreadsheet when a high pressure water line connected to a pump that was being tested broke. It sprayed water all over him and his laptop. Needless to say the laptop smoked. I called Dell and they sent someone out to pick it up that afternoon. We got it back two days later all repaired and ready to go. Another time one my users dropped his, and watched helplessly as it bounced down some 40 or so steps of an escalator he was on. Needless to say there wasn't much left by the time it hit bottom. Dell replaced the laptop no questions asked. I am a firm believer in spending the extra $130 bucks for Complete Care. It is worth it.