-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Friday 20 February 2004 09:48 am, edoc wrote:
I recently purchased a motherboard and some other components from Census Computer Inc. The mobo selection, 8KRA2+, was customized specifically for certain applications under SuSE 9 Pro.
The motherboard they shipped was defective -- which is when I discovered the dirty little secret of Internet computer vendors -- they like to dump 100% of their cost of doing business on the customer.
Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer?
<RANT ON> It sure seems wrong that I paid for a working product and received a defective one (seems like a clear breach of contract) and yet I have to pay shipping to return it, a restocking fee, and have to wait endlessly for their RMA process to poke along. Something is seriously wrong with this picture! <RANT OFF>
I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
Well if you don't want a repeat performance then I would definitely suggest staying away from zipzoomfly.com (formerly googlegear.com). I recently spoke with a zipzoomfly.com representative on the phone and they assured me that their policy remains (to paraphrase) "We will not accept the return of damaged products." I would note that they have absolutely no problem shipping damaged products to their customers though. Sorry to hear of your misfortune - -- dh Don't shop at GoogleGear.com! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (GNU/Linux) iD8DBQFANoM1BwgxlylUsJARAsr3AJ9mPbsOuBUUS1+uKm69ssWnJI1zAgCffrmK AzlBibmCFw6/uKShxPt/HBA= =ouSR -----END PGP SIGNATURE-----