Hi, I agree on the feedback issue, that is the way to give the message directly to SuSE. One problem with the feedback channel is that the reports always comes after the new distribution is released, and there is usually no feedback on the feedback.. :) There is no bug tracking system either. I believe SUSE and their new distributions would be better off by setting up a system like Mandrake's, who are quite good at involving the community for testing before releasing a distribution: http://www.linux-mandrake.com/en/cookerfaq.php3 I am sure some bugs could be discovered and eliminated with such a system. The community has a lot more different machine setups and varied ways of using their system than a team of selected beta testers. SuSE could then select which bugs to fix before releasing a distribution, and set up a page like this before the new distro was released for bugs that were not fixed: http://sdb.suse.de/cgi-bin/sdbsearch_en.cgi?stichwort=8.1 I think the Mozilla bug system is great too: http://bugzilla.mozilla.org/enter_bug.cgi?format=guided That system has a good way of sorting and organizing bugs, and gives feedback to the user every time a bug is reported, and when it is fixed. Regards, Jostein On Sunday 17 November 2002 21:44, Ben Rosenberg wrote:
- Peter John Cameron (peterca@ukgateway.net) [021117 12:28]: -> ->My opinion is informed by the fact that SuSE has trouble getting the basics ->right. Getting all the links wrong for CD-ROMs and CD-RWs is frankly ->inexcusable. I begin to wonder what the balance of their quality control and ->testing is against their rush to get something out. Something's not right. -> ->It's a shame since Linux is definitely desktop ready and I'm a great Linux ->advocate. I was brought up on an Atari 400 in the very early 80s, then ST ->machines and then UNIX and first used a windoze OS only 3 years ago. I now ->use Linux almost 100% at work too, having managed to justify it over the ->cumbersome windoze XP. I'll be demoing it to my colleagues at some point ->over the next few weeks. -> ->The tone of my emails reflects how frustrated this Linux advocate feels.
Peter,
I feel your frustration. But since only about 4 SuSE employee's take a passing interest in this userbased list. Sending long emails such as the original addressed to SuSE most likely won't do much good because the only people who will really see this are the users. Which will generate some dialogue, but won't really fix much. It's better to email feedback@suse.de or contact some of the developers of the packages your having issues with directly. :)
Please believe that I am not digging on your. It's just an FYI :)
latah,