Mailinglist Archive: opensuse (3261 mails)

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Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel 2.4.3)
  • From: Michael Hasenstein <mha@xxxxxxxx>
  • Date: Mon, 23 Apr 2001 18:22:41 -0700
  • Message-id: <3AE4D561.1C76D4DF@xxxxxxxx>
crrey wrote:
> Maybe that's the plan. SuSE had to lay off it's U.S. staff and they're
> probably over working their support staff im Deutchland. So, overworked
> staff can't handle all the support requests and many go fallow. Maybe
> things will get better when a bulk of users support periods expire?

This has nothing to do with the layoffs. Of course, WITH those people
there'd be even more eyes/hands to help you out, but the fundamental
problem is that there will be ALWAYS much more demand for support than
we can ever provide - at $70/box. And the guys doing that kind of
support have to be a "little" better qualified than someone in AT&T's
callcenter, and they are therefore more expensive. Face it, i-support
will always be a compromise.

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