Exactly! It was funky from the start. Mine installed fine, but any updates or other packages fell on there face and sometimes hosed the system. SuSE is now taking the stance that I'm asking to much if I want answers to questions about how to work with SuSE or fix a problem. Telling me that it's in the support statement, the statement that wasn't there until after I bought the box. -----Original Message----- From: Brooklyn Linux Solutions CEO [mailto:ruben@dsl254-112-136-sea1.dsl-isp.net] Sent: Monday, April 23, 2001 1538 To: Konstantin (Kastus) Shchuka Cc: SuSE Mailing List Subject: Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel 2.4.3) Your confused. This is not an issue of support, this is an issue of the distro not being broken in the first place. A normal kernal compilation is not a special something which maybe SuSe should allow, it is the corner stone of a working open source system. If the distro is so BROKEN that you can't compile the Linux source code as necessary for security (which as a matter of fact is the issue with the 2.18 code now being insecure), then the system is broken. As an open sourced system, the system is broken when the kernel can not be made to function with conventional compilation and configuration. If things are as you say, we don't need open sourced linux...we can use NT. Ruben PS - The phone support of SuSe is truely bad.... PS - I happen to own - so far 6.4 x3 7.0 Pro, 7.1 persona, 5.3, and applixware office PS - The Kernel modules on the FTP site do not properly upgrade from 7.0 2.2 to 7.0 2.4 among other things.
SuSE support covers unmodified kernels shipped with the box. 2.4.3 kernel has not been shipped with 7.1, AFAIK.
SuSE support does not cover self-compiled kernels. I may not like it, you may not like, but this is the fact stated in SuSE support policy. This is what they mean by 90-days support. You change the kernel - you go on your own. If you don't like it - don't buy it. I think it's simple.
-Kastus
On Mon, Apr 23, 2001 at 08:54:37PM -0400, David C. Johanson wrote:
I've experienced the same total lack of support. I purchased the full professional 7.1 package for the going retail price. When the software would not, and still does not, install on my machine the response from SuSE technical support is to basically totally ignore my requests for support, the support I paid for in advance and of which there were to be 60 days worth. So far I've received in response to my requests two replies asking for more info both of which were thoroughly answered. Last reply from me to their request was over 3 weeks ago. I'm now five weeks into the 60 day support period with NOTHING having been provided.
I guess it is a case of buyer beware when purchasing SuSE Linux 7.1
dave johanson
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