Why does SuSE UK have its own e-mail address when it apparently isn't in use? I am an update subscriber and STILL haven't received my update to version 7.1 from SuSE UK. Other subscribers appear to have received theirs over a week ago. It's also been in the shops over here for the last month. So I sent them an e-mail today, querying the delay. The e-mail didn't go to SuSE UK as I had addressed it, it was rerouted to Germany from where I have received a Help-Line Ticket Number. So I suppose that I am now at the back of the technical help-line queue for getting my non-technical query answered. If it had gone to SuSE UK as I intended, it could have been answered quickly and directly by the people involved. If I sound annoyed at both the delay in getting the update and this ticket number fiasco, I am! I don't often get annoyed, but not being able to contact the UK office with a simple query, really has got me going. Why doesn't SuSE Germany allow the UK office to receive its own e-mails? Why are we, who fully support SuSE by getting our disks directly from them, rather than from a dealer, apparently pushed to the back of the queue when it comes to supplies? I know that I can't get the update from a dealer, but it may have been worth paying the extra and buying the complete new version from a shop, a month ago. Now I have got that off my chest, I feel better! But it doesn't alter the situation of not being able to contact the UK office. If I phone them to try to sort it out, I wonder if I will be connected to Germany? If I don't get an email reply soon, I will have to try phoning and see what happens. Cheers, from a frustrated Keith