On Sat, Feb 03, 2001 at 03:36:49PM +0200, Togan Muftuoglu wrote:
- The installation program defualts to Dutch (no big deal change it) - 60 days worthless support instead of 90
How do you define a worthfull support ?
Answers to questions. Not silence, wrong information, or contradictory information.
I like the Suse distribution, but let's not be romantic about their aspirations. They take no notice of any complaints or suggestions anyway.
Wrong again.. If you send the complaints and suggestions to the correct address, things do happen. I've seen it before, and I'm sure it will happen again.
I have never experienced this. I have made suggestions (in a polite way), I received one response, which was a "we have such good press in germany" type response.
I totally agree if you are complaining here which means in my point of view creating public gossip expecting a result is very unlikely. Try sending it to feedback@suse.de and see what happens ?
I have done. I am reflecting my experience. I actually recommend Suse to people btw.
In addition I do not understand why people are complaing about the price. I have been using SuSE since 6.3 and when they have switched to the personal/professional/subscription schema my upgrade is 41 Euro (appoximately 20 USD) which was for Suse 7.0 6 CD +1 DVD so what is wrong with the price if you are registered user. It is same for 7.1 41 Euro 7 CD +1 DVD plus the books plus the support
I am not complaining about the price, I am complaining about the Personal/Professional strategy. It creates a line for bean-counters to count more beans, not to reflect the richness of Linux/GNU distributions.
If you are not then do the ftp and you have the same software except thepay series IIRC no printed manual no support (whih you have defined as worthless ?) So what's the catch I do not get it
The printed manual is very good .. I suggested to Suse, politely, that in all honesty they should define the terms of their support on the Box they sell it in. It is buried in the manual what it is. For example, if you re-compile your kernel, you do not get support. I am quite happy for Suse to so whatever they like. I have a choice to buy it or not, of course. But since I use it I have also the right to comment on their business practises and the misleading marketing. I have paid for that right. Cliff