Mailinglist Archive: opensuse-updates (102 mails)

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openSUSE-SU-2014:0360-1: moderate: otrs: security and bugfix update to 3.1.20/3.2.15
openSUSE Security Update: otrs: security and bugfix update to 3.1.20/3.2.15

Announcement ID: openSUSE-SU-2014:0360-1
Rating: moderate
References: #866476
Cross-References: CVE-2014-1695
Affected Products:
openSUSE 13.1
openSUSE 12.3

An update that fixes one vulnerability is now available.


The OTRS ticket system was updated to 3.1.20 / 3.2.15:

On openSUSE 12.3 it was updated to 3.1.20: (fix for
OSA-2014-03, CVE-2014-1695)
* Improved HTML filter.
- 3.1.19 2014-01-28
* Fixed bug#10158 - Missing quoting in
* Fixed bug#10099 - Missing challenge token checks on
customer interface.
* Fixed bug#8489 - setting Tickets per page resets
* Fixed bug#9661 - Useless code in DynamicField backend.
* Fixed bug#9622 - Actions in Small ticket overview
don't work when cookies are turned off.
* Fixed bug#9541 - Package manager cannot use https
* Fixed bug#9594 - No auto-reply sent with multiple From
addresses in AgentTicketPhone on PostgreSQL and Oracle.
* Fixed bug#3434 - Validity of search time frame not
checked by OTRS.
* Fixed bug#9596 - On merge and bounce screens is
confusing when fill or not 'To', 'Subject' and 'Body'
* Fixed bug#9595 - Incomplete page reload handling in
merge and bounce.
* Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses
have no effect on AgentTicketBounce.
* Fixed bug#9512 - Database error for invalid date in
* Fixed bug#8835 - No article found for TicketID <TICKET
ID> when showing group tickets
* Fixed bug#9583 - Dynamic Fields of type Date have
timestamp in notifications.
* Fixed bug#9579 - SOAP Serializer used in
Kernel/GenericInterface/Transport/ HTTP/ does not
correctly set namespace.
* Fixed bug#7359 - Setting pending states via generic
agent does not set pending time.
* Fixed bug#8380 - Middle name not displayed in
* Fixed bug#9576 - GI TicketSearch Date and Date/Time
dynamic fields are ignored.
* Changed Dynamic Field SearchFieldParameterBuild() API,
LayoutObject is now optional.
* Fixed bug#9573 - Date and DateTime dynamic fields not
considered in GenericAgent Jobs.

On openSUSE 13.1 it was updated to 3.2.15: (fix for
OSA-2014-03, CVE-2014-1695)
* Improved HTML filter.
* Fixed bug#10207 - DynamicField Search-Function in
CustomerFrontend is not working.
* Followup for bug#9011 - New value after value mapping
can't be 0.
* Fixed bug#10214 - Value "0" for DynamicsFields prevents
* Fixed bug#9616 - Too long activities and transitions
are not displayed correctly.
* Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
* Fixed bug#10205 - GenericInterface: Mandatory TimeUnits
can't be 0.
* Fixed bug#10196 - Ticket merge action does not notify
the owner of the existing ticket.
* Fixed bug#9692 - On PhoneOutbound articles, the FROM
field shows Customer ID instead Agent ID.
* Fixed bug#10189 - ProcessManagement: Use article
subject if no ticket title is set.
* Fixed bug#9654 - TicketUpdate operation doesn't work
when authenticated as a customer.
* Fixed bug#10137 - Generic interface TicketCreate
operation doesn't work when authenticated as a customer.
- 3.2.14
* Fixed bug#10172 - Can't create process tickets with
disabled richtext.
* Fixed bug#10121 - QQMails break in OTRS.
* Fixed bug#10158 - Missing quoting in
* Fixed bug#8969 - FAQ module Language files installation
fails (Kernel/Language permissions).
* Fixed bug#9959 - & breaks ExpandCustomerName.
* Fixed bug#10099 - Missing challenge token checks on
customer interface.
* Fixed bug#10103 - ArticleTypeID is always undef in
* Added functionality to disable access to tickets of
other customers with the same customer company in
customer interface.
* Fixed bug#9650 - Special character in customer id
breaks Open Tickets in AgentTicketZoom.
* Fixed bug#9723 - TicketAccountedTime stat does not run
on Oracle with many tickets
* Fixed bug#10077 - regular expressions in postmaster
filter return 1 if no regex match.
* Fixed bug#10070 - Wrong error message if Transition
contains no transition actions.

Patch Instructions:

To install this openSUSE Security Update use YaST online_update.
Alternatively you can run the command listed for your product:

- openSUSE 13.1:

zypper in -t patch openSUSE-2014-202

- openSUSE 12.3:

zypper in -t patch openSUSE-2014-202

To bring your system up-to-date, use "zypper patch".

Package List:

- openSUSE 13.1 (noarch):


- openSUSE 12.3 (noarch):



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