Hey, On 25.04.2013 00:52, Jim Henderson wrote:
That way the bug messages get to the right people, and the "right people" can be self-selecting by subscribing to a list.
The right people already get the mail. That is not the issue. A ticket system helps with what happens afterward with that mail. Which mails are answered, when, by whom, with what answer. Which mails got a reply, when, by whom, with what content. Which mail is the oldest? What's the topic of the mail? etc. etc. A mail ticket system is also way more accessible for the people with a problem. A mail ticket system requires the "customer" to send and receive mail. That's it. Bugzilla on the other hand is meant for developers and the "customer" needs to know all kind of stuff to be able to put something into bugzilla. Mail ticket systems are a proven best practice for admin teams all over the world. As one of the admins I would greatly appreciate having one for admin@o.o Henne -- Henne Vogelsang http://www.opensuse.org Everybody has a plan, until they get hit. - Mike Tyson -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org