On Wed, 24 Apr 2013 16:34:44 -0400, Robert Schweikert wrote:
The idea is to connect the ticket system to the admin@ mailbox. As we are not really in control of bugzilla it would be difficult to handle this in bugzilla. A number of services that run on the openSUSE infrastructure are administered by openSUSE community members and thus it is not reasonable to expect that Lars' team plays the intermediary to forward bugzilla mails to the appropriate person, or that Lars' team tends to a service that is not really their responsibility.
That's not difficult to arrange in Bugzilla, though; the openSUSE team inside SUSE could be set up to "own" the infrastructure product line, then each component in the infrastructure could have its own owner, which could even point to a mailing list (as the current openSUSE product bugs are handled). External people who are responsible for various components could subscribe/be subscribed to the lists. That way the bug messages get to the right people, and the "right people" can be self-selecting by subscribing to a list. (Yes, I recognise that this means more mailing lists - but these are rather special purpose lists, not general discussion lists. They would be for distribution of bugzilla messages only, not for discussions about the bugs or infrastructure components - so more like a "distribution list" than a "discussion list"). It seems that would make more sense than creating a whole separate ticketing system for infrastructure components. We should leverage existing infrastructure when it's a reasonable fit. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org