Hello, Am Dienstag, 9. Oktober 2012 schrieb ar16@imapmail.org:
In all three cases the bugs were NOT set to "RESOLVED" by the dev, but rather to CLOSED/FIXED prior to, as OP, my being able to legitimately test, and VERIFY. So I REOPENED.
Your example bugs show something that needs improvement: developers should set bugs to RESOLVED, but not to CLOSED. This is what most developers already do, and also what is documented on https://bugzilla.novell.com/page.cgi?id=fields.html#status To sum it up: RESOLVED: fix was commited and is waiting for QA (this means someone, for openSUSE typically the bugreporter or another affected person, should install the fixed package and test it) VERIFIED: someone (typically the bugreporter, but other people seeing the bug before can also do it) has tested the fix and verified that it works. CLOSED: The step after VERIFIED - not sure if we need it in openSUSE. Workflow: - developers should mark a bug as RESOLVED when it is fixed (or wontfix/whatever). - bugreporter (or another person affected by the bug) tests the fixed package and marks the bug as VERIFIED if it works (or REOPENED if something is still wrong). VERIFIED can also be used as a "I agree" note, for example is marked as duplicate. Can we agree on this? (If nobody objects, please add it to the wiki on http://en.opensuse.org/openSUSE:Submitting_bug_reports ) Since only a few developers set a bug directly to CLOSED, the best way IMHO is to send them a short, friendly mail and asking them to use RESOLVED instead. As you probably know, most bugs stay in RESOLVED state forever because nobody sets them to VERIFIED. This might be caused by a) bugreporters not reporting back after testing (who cares (or has time) for paperwork if it works? ;-) or b) nobody testing the fix. I don't see a real problem with bugs staying in RESOLVED state - if a bug still exists, I'm sure the bug _will_ be REOPENED. It's of couse a good idea to mark bugs as VERIFIED [1] - but I don't think we can or should enforce it. Regards, Christian Boltz [1] it might be helpful to provide a default search My Bugs (non-verified) for all bugzilla users that shows bugs reported by this user in state RESOLVED - but given how "responsive" the bugzilla team is, I'm afraid we won't get it in bugzilla.novell.com :-( -- Früher mußte man den Müll heimlich im Wald verbuddeln; Heute gibt es EBAY :-) [Axel Lindlau in suse-linux] -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org