Mailinglist Archive: opensuse-project (349 mails)

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Re: [opensuse-project] Re: Introducing the Freight Train
Hello,

Am Dienstag, 15. Mai 2012 schrieb jdd:
I don't give up easily, but spent 4 years before being able to report
usefully, how many years before being able to help sorting bugzilla?

Less than 4 years ;-)

Some tips:

- search for bugs that are assigned to the screening team - that's the
starting point for sorting and reassigning bugs

- if it is clear that a bug belongs to a specific package, find out the
package maintainer with
osc maintainer -e openSUSE:Factory packagename
(replace "packagename" with the real package name)
If the output contains a "bugowner", use this mailaddress, otherwise
the "maintainer" mail address.
If the output gives you more than one mail address, just choose one
of them.

- Read the "How to report ..." pages linked on
http://en.opensuse.org/openSUSE:Submitting_bug_reports#Reporting_a_bug
and check if the bugreport contains the required information.
The most common case are bugs related to YaST or the installation.
In this case, check if the y2logs are attached - if not, set the bug
to NEEDINFO and ask the reporter to attach them.

- you don't need to sort all bugs yourself - just pick whatever you like
(it's already a great help if you check all YaST/installation
bugreports if the y2logs are there and ask for them if not)

- don't be afraid of making mistakes - the worst case that can happen is
that a developer says "not my bug" and assigns it to the responsible
person

Please also add a section on
http://en.opensuse.org/openSUSE:Submitting_bug_reports
(next to the "Fixing bugs" section)
that describes how to help sorting bugs - what I wrote above is probably
a good start ;-)


Regards,

Christian Boltz
--
.tsi neshcaweg lebanhcS red mhi eiw ,nebierhcs os redej run lloS
senie nebatshcuB netsre ned hcodej nnad uD tsetllos esiewretneuqesnoK
.nereileksunim seztaS [Andreas Kneib in suse-linux]

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