On Tue, 2012-05-15 at 18:38 +0200, Per Jessen wrote:
Hmm, yes and no - there are presumably still many users out there for whom openSUSE is just a tool. If it doesn't work, they'll get another one. Complaining is also feedback, and it's a lot better than people just voting with their feet.
That's apples and oranges in my opinion. There's a big difference between a user who uses and simply is dissatisfied and goes somewhere else. That's "our fault" so to speak if we didn't create something that the end user is happy with. I say that, of course, to only some extent because we are obviously not in the business of appeasing every user out there. What we're talking about here is how the complaint (or yelling) is conveyed. "I can't believe this doesn't work! Don't you people ever test anything?!? SUSE pays all these people and it is broken?!?" That kind of complaint is not useful because the expectation they have for openSUSE is unrealistic. openSUSE != SUSE. openSUSE != "The free version of SLE." openSUSE belongs to everyone, including users. And thus it is wrong to always assume that something broken is the fault of SUSE. I have seen a number of times over the years people complain like this and when we tell them they can be testers and help identify problems, they have outright said "Not my job! That's SUSE's job!" Disengage the perception that everything openSUSE is the domain of SUSE and we can eliminate at least one hurdle. That's why, as I said earlier in this thread, its a good thing we're shifting from calling openSUSE as the basis of SUSE and moving to calling openSUSE an upstream project. Because frankly, that's exactly what we are. Bryen -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org