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Hi;
On Sat, Nov 13, 2010 at 11:06 AM, Martin Schlander <> wrote:
Lørdag den 13. november 2010 04:49:29 skrev Stephan Kleine:
On Saturday November 13 2010 04:15:55 Carlos E. R. wrote:
On Friday, 2010-11-12 at 20:42 +0100, Jiri Slaby wrote:
A solution is to close these automatically right after the product which they are reported against become unmaintained.
This is alienating to us reporters.
While I agree that this might be alienating there's also the task to do some house keeping in Bugzilla.
At least say that you are sorry. Be human, not machine. Having an automated process that closes reports without ever working on them, signals that you do not care. Otherwise, that reporter will not bother to report again anything.
Either people are already running a newer, supported version and can easily try to reproduce there, or they've moved to a different system, and won't care what happens to their bug report anyway.
From my experience, doing this is in an automated way can be bad, people will feel ignored. If someone triages the bug and closes it, that would be much better.
Absolutely. - -- Cheers, Carlos E. R. (from 11.2 x86_64 "Emerald" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.12 (GNU/Linux) iEYEARECAAYFAkzeqQIACgkQtTMYHG2NR9UQvgCeOsTlevSFap+LUv5fNHhAr6JO Me4An1IBfDKW93lTnu1f79waezLnK1OL =5ezU -----END PGP SIGNATURE-----