Mailinglist Archive: opensuse-project (328 mails)

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Re: [opensuse-project] Boxed editions slipping on release dates (3 weeks in some cases)
  • From: "Rajko M." <rmatov101@xxxxxxxxxxx>
  • Date: Mon, 22 Dec 2008 19:42:55 -0600
  • Message-id: <200812221942.55297.rmatov101@xxxxxxxxxxx>
On Monday 22 December 2008 04:38:19 pm Stephan Binner wrote:
On Monday 22 December 2008 13:25:05 Rajko M. wrote:
What is written in contract will not bring paying customer back, if
actual action doesn't make him happy. Contract protects company from
legal problems, but has no meaning in customer retention.

What are you talking about? A contract about delivery time?

Relation between buyer and company that delivers goods is kind of contract.
Part of that contract is delivery time.

You are right, that delivery time is fixed, but many that are asking for
reason are not happy because they wanted to have it before holidays, so they
can give it as a present, install it, and iron out problems during holidays.
Delay spoiled their plans and they would like to know the reasons.

IMHO, that is not big deal to wite a sentence that will explain, and quit

Regards, Rajko
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