Mailinglist Archive: opensuse-project (265 mails)

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Re: [opensuse-project] Slogan proposal: openSUSE - Not for my mom, but for tech enthusiasts
  • From: Kai Ponte <kai@xxxxxxxxxxxxxxxx>
  • Date: Wed, 02 May 2007 13:02:33 -0700
  • Message-id: <20070502130233.wuk1g6my5bocss08@xxxxxxxxxxxxxxxxxxxx>
Quoting M Harris <harrismh777@xxxxxxxxxxxxx>:

On Wednesday 02 May 2007 01:54, Silviu Marin-Caea wrote:
>The reason I would purchase SLED, SLES is to receive world
> class tiered support, printed documentation, voice support,
> indemnification, etc.

You are kidding yourself with the support story.  This just doesn't bring
enough cash. I don't see people buy support if the product runs well. Novell would starve. It's a vicious circle that I don't know an escape
        Not at all... Novell just hasn't figured it out yet...

        ... the idea of services and support does not imply that the product (SLED,
SLES) does or does not work well.  In fact they should work very well... and
Novell should have tiered support offerings for it.

Nah, it'll never work.

This company, Red Hat tried it and look where they are now.


kai ponte
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