Mailinglist Archive: opensuse-factory (536 mails)

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Re: [opensuse-factory] Re: Opening private bugs


On 29/05/18 23:25, Anton Aylward wrote:
On 29/05/18 05:05 AM, Simon Lees wrote:
If as in the case suggested in this email you have tried to setup a
webserver for example and something is not working and your not sure if
you did it wrong or you found a bug, you should not file a bug you
should ask for help on opensuse-support@

I think you are assuming a high degree of stupidity or naivety on the part of
the person setting up the web server.
As it "It doesn't work" and (s)he stops there.

I suppose there are people that dumb, but I'd expect them to use the "Free and
easy web site creation tool" at their ISP.
It probably comes advertised, thank you web-safe colouring, in a presentation
that is brighter than then packaging for Barbie dolls.

I'd expect a user with the sophistication to sign up for this list to be a bit
more capable than that, tried to read up on it, had the web server as step to
running a specific web service/application. So there's the issue of the
database, the application language and the database. The installation guide
for
the application, and its the application that counts as far as (s)he's
concerned, mentioned these things and now (s)he's wondering which one is the
problem. So long as there are the lists at https://lists.opensuse.org/ then
(s)he's going to have a choice: be generic, as in

opensuse@ "Generic questions and User to User support for all the
openSUSE distributions"

Yep this description needs to be updated still, its on my todo list if I
ever finish replying to emails.

or a specific like database-, or security-; depending on what his(her)
problem was.
Or ask why there isn't a perl- or a PHP- list?

For a perl/php list to be useful as an example there would need to be
perl/php experts willing to sit on that list and help (the same for any
topic). Generally in the past we have had a rule that if a certain topic
starts to take over a list or is being discussed a lot we will consider
moving that topic into a new list which if certain topics come up alot
on support i'd have no objection too.

At the same time though there are users in this thread complaining about
having more lists in the end we need to balance the views and opinions
of everyone.

We also have a number of sub lists that have minimal activity and in the
future the board will be going through these and discussing if we should
close them, for example is there still value in having a mailing list
that no one has used for 4 years?

But yes, you mentioned getting rid of all the lists.

As far as I recall this is the first email where I have discussed
getting rid of any lists, I can't see the board deciding to remove any
lists that still have a function and that are still being actively used.
Personally I would not support such a change. The bulk of the change we
have announced and implemented is about A. Providing a more focused
support list and B. returning the opensuse-factory@ list back to its
role from 2-5 years ago, discussing development changes / decisions that
effect distro development as a whole, see the "remove groups from .spec
files" thread that is currently running as an example of this kind of
discussion.

So we'll be left with just opensuse-support@ and perhaps a feed.
And many of us don't like the feed. Much too noisy. Many other shortcomings.
Really too much in a limited view of the present.
Perhaps that means many people will move to Fedora, where there are still a
lot
of lists, much more specific and much more fine grained (and apparently more
populous).

Saying "go to opensuse-support@ for all matters" is as unhelpful a saying "go
to
bugzilla ..." for support.


--

Simon Lees (Simotek) http://simotek.net

Emergency Update Team keybase.io/simotek
SUSE Linux Adelaide Australia, UTC+10:30
GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B

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