Mailinglist Archive: opensuse-factory (536 mails)

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Re: [opensuse-factory] Re: Opening private bugs
On 29/05/18 05:05 AM, Simon Lees wrote:
If as in the case suggested in this email you have tried to setup a
webserver for example and something is not working and your not sure if
you did it wrong or you found a bug, you should not file a bug you
should ask for help on opensuse-support@

I think you are assuming a high degree of stupidity or naivety on the part of
the person setting up the web server.
As it "It doesn't work" and (s)he stops there.

I suppose there are people that dumb, but I'd expect them to use the "Free and
easy web site creation tool" at their ISP.
It probably comes advertised, thank you web-safe colouring, in a presentation
that is brighter than then packaging for Barbie dolls.

I'd expect a user with the sophistication to sign up for this list to be a bit
more capable than that, tried to read up on it, had the web server as step to
running a specific web service/application. So there's the issue of the
database, the application language and the database. The installation guide for
the application, and its the application that counts as far as (s)he's
concerned, mentioned these things and now (s)he's wondering which one is the
problem. So long as there are the lists at https://lists.opensuse.org/ then
(s)he's going to have a choice: be generic, as in

opensuse@ "Generic questions and User to User support for all the
openSUSE distributions"

or a specific like database-, or security-; depending on what his(her) problem
was.
Or ask why there isn't a perl- or a PHP- list?


But yes, you mentioned getting rid of all the lists.
So we'll be left with just opensuse-support@ and perhaps a feed.
And many of us don't like the feed. Much too noisy. Many other shortcomings.
Really too much in a limited view of the present.
Perhaps that means many people will move to Fedora, where there are still a lot
of lists, much more specific and much more fine grained (and apparently more
populous).

Saying "go to opensuse-support@ for all matters" is as unhelpful a saying "go to
bugzilla ..." for support.



--
When we try to pick out anything by itself, we find it is tied to
everything else in the universe.
-- John Muir (1838-1914) U. S. naturalist, explorer.
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