Mailinglist Archive: opensuse-factory (824 mails)

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Re: [opensuse-factory] Opensuse Tumbleweed with recent updates fails to connect the Intel Dual Band Wireless-AS 8265 interface
Hi Larry:

I can't rule out that there may be some authentication issues, the plasma login
screen is somewhat troubling,
there are times where I'm not able to log in on my initial attempt, the first
time I enter a correct password it hangs (incorrect passwords prompt for a
retry).
In any case after a scare this morning I was able to log in as root through
plasma and then my personal login worked after I logged out and logged back in,
and now my network comes up.

The following information is available (small inputs are in the message, larger
ones pastebin):

uname -a returned:
Linux localhost.localdomain 4.13.8-1-default #1 SMP PREEMPT Wed Oct 18 09:53:30
UTC 2017 (569e26e) x86_64 x86_64 x86_64 GNU/Linux

lspci -nn returned:

00:00.0 Host bridge [0600]: Intel Corporation Device [8086:5914] (rev 08)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:5917]
(rev 07)
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200
v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 08)
00:13.0 Non-VGA unclassified device [0000]: Intel Corporation Sunrise Point-LP
Integrated Sensor Hub [8086:9d35] (rev 21)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-LP USB 3.0 xHCI
Controller [8086:9d2f] (rev 21)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP
Thermal subsystem [8086:9d31] (rev 21)
00:15.0 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP
Serial IO I2C Controller #0 [8086:9d60] (rev 21)
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-LP
CSME HECI #1 [8086:9d3a] (rev 21)
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #1 [8086:9d10] (rev f1)
00:1c.4 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #5 [8086:9d14] (rev f1)
00:1c.6 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #7 [8086:9d16] (rev f1)
00:1c.7 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #8 [8086:9d17] (rev f1)
00:1d.0 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root
Port #9 [8086:9d18] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d4e] (rev 21)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-LP PMC
[8086:9d21] (rev 21)
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio
[8086:9d71] (rev 21)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev
21)
01:00.0 3D controller [0302]: NVIDIA Corporation GP108M [GeForce MX150]
[10de:1d10] (rev a1)
3b:00.0 Network controller [0280]: Intel Corporation Wireless 8265 / 8275
[8086:24fd] (rev 78)
3c:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI
Express Card Reader [10ec:525a] (rev 01)
3d:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe
SSD Controller SM961/PM961 [144d:a804]

dmesg at https://pastebin.com/BHDNy7B6

lsmod at https://pastebin.com/HFAY1h9N

full lspci at https://pastebin.com/ay50p2qa

From: Larry Finger <larry.finger@xxxxxxxxx> on behalf of Larry Finger
<Larry.Finger@xxxxxxxxxxxx>
Sent: Monday, October 30, 2017 2:18 AM
To: Foolish Ewe; opensuse-factory@xxxxxxxxxxxx
Subject: Re: [opensuse-factory] Opensuse Tumbleweed with recent updates fails
to connect the Intel Dual Band Wireless-AS 8265 interface
 
On 10/29/2017 04:11 PM, Foolish Ewe wrote:
Hello All:

I have a new laptop, model  HP Spectre x360 Convertible 15-bl1XX which
initially worked with OpenSuse Tumble Weed but appears to have lost all
network support for its Intel Dual Band Wireless-AC 8265 network hardware. 
This issue is my most urgent current issue, since I need to make a decision
soon to keep or return this laptop.

Leap supported the network device out of the box but updates broke it.  I
checked https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi and I see
that I need a Linux kernel version 4.6+ for this driver, but leap is
currently on the 4.4 kernel version, so I took a chance on tumbleweed.  I
had tumbleweed up and running with good network support for a few days this
week, then did a big update one or 2 days ago, the networking was working and
suddenly stopped.   The Networks manager daemons appear to be up and running
as per yast but the kde network manager client won't show me available
networks or allow me to log in at all, I just see a red icon in my task bar
and when I click on it I see the networking is enabled, but no list of access
points, and not prompt from kwallet to login to my router.  I can't easily
report diagnostics without network access, I'm quite sad about this.   As far
as I can tell I'm on the most recent bios :


en:users:drivers:iwlwifi [Linux Wireless]
wireless.wiki.kernel.org
iwlwifi is the wireless driver for Intel's current wireless chips. For older
chips, there are other drivers:

wmic bios get biosversion
BIOSVersion
{"HPQOEM - 1072009", "F.20", "American Megatrends - 5000C"}

If there is a specific set of logs that I should retrieve, I can try to boot
back into Linux, but until this is fixed, I can only access the internet via
Windows 10.

I looked in Bugzilla and the most closely related report appears to be
https://bugzilla.opensuse.org/show_bug.cgi?id=1065127,  but, unlike Bug
1065127 in my case I don't have an initial connection period before the drop.

Any guidance or help is appreciated.  On a side note, I'm a bit new to the
journalctl log access, so a little guidance on how to select any requested
logs would also be appreciated.

The output of the dmesg command would be helpful. As the size of it will be
quite large, redirect it to a file with 'dmesg > dmesg.txt', and post dmesg.txt
to some pastebin site.

It will also be useful to post the output of 'lspci -nn'. That will be small
enough to post here, although you may heed to redirect it in order to make it
available under Windows.

Larry


Thanks:

Bill

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