-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 2014-12-08 08:49, Bruno Friedmann wrote:
On Monday 08 December 2014 05.00:10 Carlos E. R. wrote:
How can dev fix a problem that can't be reproduced ... That's why adding people with same trouble or similar can really improve the situation
That's absurd. A good developer should be able to solve bugs just by looking at logs and code. Logs constitute "hard proof". For instance, this one: Date: Sat, 24 May 2014 23:40:06 +0000 Subject: [Bug 879778] New: Kernel crash on multiple file write on reiserfs GPT partition. Took me many days to investigate and report, with some help from the mail list. No one has even commented or asked for more info or anything at all, after reporting in bugzilla... And it is a BUG, because the kernel log says it is a bug: [18892.976044] BUG: unable to handle kernel paging request at ffffc90012825250 There is no more confirmation needed. It IS a BUG. Another one. Date: Tue, 4 Mar 2014 01:48:51 +0000 Subject: [Bug 866650] New: spamd: Use of each() on hash after insertion without resetting hash iterator results in undefined behavior, Perl interpreter That it is a bug is evident from reading the log, you do not need corroboration. Nothing has been commented on it since March. Either it cleared itself in June, or I updated spamassassin externally myself. I have forgotten. Another one. Date: Fri, 27 Dec 2013 14:13:01 +0000 Subject: [Bug 856849] New: Xterms do not resize correctly. It has been re-assigned on Fri, 14 Nov 2014 21:54:35 +0000, after a year. Maybe now somebody will look at it, maybe not. But you can understand that asking for details a year later can be pointless, as people forget the details as they try to work around the bug.
That's the screening or triage team job, not users job. Guess who is triage/screening team : you and me and others its not only "their" responsibility.
There is specialization of labour. I can't do triage. For good triaging you need knowledge of problems, knowledge of the teams, and very important, contacts, pick the phone and ask. Or, it has to be a person of each team, that knows his team inside out. For instance, I usually get given the bugzillas about the Spanish translation. I can either solve them myself, or know whom to ask. I know if the problem is ours or not, or whom to ask for verification. It is my responsibility and my "field". - -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.22 (GNU/Linux) iEYEARECAAYFAlSHkgUACgkQtTMYHG2NR9WCCACdGL+thBitd7cd958cS3Gvdci8 +Z0AoJkzgDvfaWt6S01CSYELoI2SN1sA =vO8N -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org