Hello community,
here is the log from the commit of package otrs
checked in at Mon Feb 4 18:31:55 CET 2008.
--------
--- otrs/otrs.changes 2007-06-11 00:22:34.000000000 +0200
+++ /mounts/work_src_done/STABLE/otrs/otrs.changes 2008-01-31 13:57:18.000000000 +0100
@@ -1,0 +2,351 @@
+Wed Jan 30 17:37:47 CET 2008 - lmuelle@suse.de
+
+- Update to version 2.2.5.
+ + Fixed bug# 2645 - SLA selection doesn't change when customer is
+ changed.
+ + Fixed bug# 2157 - Ticket merged note not translated.
+ + Fixed bug# 2392 - Charset problems with iso8859 and the
+ xml-caching mechanism.
+ + Implemented workaround for bug# 2227 - XMLHashSearch returns
+ no values on MS SQL in certain cases.
+ + Fixed bug# 2330 - Cron.sh start does not work.
+ + Fixed bug# 977 - No agent notification for new ticket from
+ webinterface if CustomerGroupSupport is enabled.
+ + Fixed bug# 2621 - Wrong order of items (Subject,Service,SLA,Body
+ -> Service,SLA,Subject,Body) in Frontend AgentTicketPhone,
+ AgentTicketEmail and CustomerTicketMessage.
+ + Fixed bug# 1687 - Wrong "New message!" hint on queue with
+ "Customer State Notify" activated.
+ + Fixed bug# 2613 - Images are broken in Lite-Theme if OTRS do
+ not use the default Alias /otrs-web/.
+ + Fixed bug# 2609 - Temp files are not removed after process was
+ finished under windows.
+ + Fixed bug# 2601 - Only agents with rw permissions are shown in
+ inform agent selection of a note screen (note permission need to be
+ activated via SysConfig first). Now all agents with _note_
+ permissions are displayed.
+ + Fixed bug# 2600 - MS SQL: Fulltext search in ticket body with
+ mssql backend not possible (workaround, improved API for 2.3.x).
+ + Fixed bug# 1120 - TO recipients which were sometimes dropped
+ in a ticket reply.
+ + Fixed bug# 2589 - Ticket-title not shown in ticket list of
+ change customer, phone- and email ticket.
+ + Fixed bug# 1148 - Lost of attachments when spliting ticket.
+ + Fixed bug# 2295 - Added workaround for IE7. Tries to download
+ [ Attachments ] or [ Attachments <-> Responses ].
+ + Fixed bug# 2580 - Wrong quoating of semicolon if mssql is used.
+ + Fixed bug# 2539 - SMIME signing was broken for private keys that
+ have no passphrase and when openssl is unable to write to random
+ state file.
+ + Fixed bug# 2581 - Follow up not possible if "ticket#: xxxxxxx"
+ is copied from webinterface into new email subject.
+ + Fixed bug# 2479 - Unable to retrieve attachments bigger than
+ 3MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in
+ Kernel/System/DB/oracle.pm:
+ + Fixed bug# 1428 - Whitespaces remove from email subject
+ (notification and new tickets creation) if utf-8 is used
+ (specifically in Russian, Chinese and Japanese). The problem is a
+ bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462:
+ http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution
+ Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is
+ not using Kernel/cpan-lib/ need to wait till this bug is fixed in
+ official MIME::Tools/MIME::Words releases.
+ + Fixed bug# 2166 - Probem with HTML-mails sent by MS Outlook
+ 2003 - "–" / long dash gets not decoded.
+ + Fixed bug# 2377 - Missing translation in
+ AdminCustomerUserService mask.
+ + Fixed bug# 2537 - Unable to set free time fields.
+ + Fixed bug# 2498 - A wrong sum of requests was shown in the
+ performance log.
+ + Fixed bug# 2482 - IntroUpgradePre in .opm files is not working
+ on upgradinging via online repository.
+- Update to version 2.2.4.
+ + Fixed bug# 2477 - Escalation time calculation (destination time of
+ escalation) is not working if host system is running in
+ summertime/wintertime mode (loops because system is changing system
+ time from 3:00 am to 2:00 am).
+ + Fixed bug# 2474 - Config option UserSyncLDAPAttibuteGroupsDefination
+ and UserSyncLDAPAttibuteRolesDefination is not working.
+ + Fixed small typo in scripts/database/otrs-initial_insert.xml, for
+ escalation notification text.
+ + Fixed bug# 2473 - Not able to update existing cache files of
+ customer user backend because of file permission problems (cache
+ files are created with 644). From now on cache files are created
+ with 664 permissions.
+ + Fixed bug# 2472 - Emails in utf8 are not sent correctly (problem
+ after upgrading Kernel/cpan-lib/MIME/*.pm).
+ + Fixed bug# 2446 - Subject is not quoted.
+ + Fixed bug# 2442 - Disappearing ticket free time checkboxes in
+ some ticket masks after mask reloads.
+ + Fixed bug# 2436 - Translation bug in the frontend function
+ BuildSelection().
+ + Fixed bug# 2289 - Compress with bzip2 dont works in backup.pl.
+ + Fixed bug# 2421 - If customer cache backend is used, sometimes
+ "Need Value" appears in the log file.
+ + Fixed bug# 1203 - Changed Redhat shm workaround to use a fixed
+ IPCKey per instance, but prevent clash with IPCKey of other instances.
+ + Fixed bug# 2263 - Problems with array refs and escaping
+ + Fixed bug# 2410 - $/ as given is currently unsupported at
+ Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN
+ module MIME-tools to version 5.423 to solve the problem.
+ + Fixed bug# 2404 - Wrong results if you use StatsTypeID as
+ TicketSearch attribute.
+ + Fixed bug# 2407 - Performance handicap because of a missing
+ 'if'-attribute.
+ + Fixed bug# 2404 - Problems with the time extended feature in
+ stats module.
+ + Fixed bug# 2398 - Translate the stats output.
+ + Fixed bug# 2388 - Show the radio button of static stats files.
+ + Fixed bug# 2383 - IntroInstallPre in .opm files is not working
+ on installing via online repository.
+ + Fixed bug# 2380 - Ignore HTMLQuote param in Layout object
+ function _BuildSelectionOptionRefCreate.
+ + Fixed bug# 2375 - Possible race condition in generic agent
+ jobs (during processing jobs). Generic agent job attributes can get
+ lost.
+ + Fixed bug# 2276 - GenericAgent with SLA-Search fails, Service
+ and SLA options are missing.
+ + Fixed bug# 2360 - No Permission in customer panel after
+ selecting ticket. Reason is, sender type is customer and article
+ type is email-internal which is set via a postmaster filter.
+ + Fixed bug# 2346 - Emty entries are shown in the responsible
+ option list in TicketSearch mask.
+ + Fixed bug# 2321 - It's not possible to use ñ or ü in
+ description tag of .sopm file -> leading to perl syntax error!
+ + Fixed bug# 2291 - Only include/use PDF::API2 in
+ Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm
+ if needed, to increase performance.
+- Update to version 2.2.3.
+ + Fixed bug# 2285 - Typo in german translation
+ "Aktualisierungszeit".
+ + Fixed bug# 1203 - Redhat shm workaround should not relate to
+ real shm request.
+ + Fixed bug# 2265 - On IIS6, Package Manager is displaying a
+ error after installing a package (header not complete). But package got
+ installed corectly.
+ + Fixed bug# 2261 - False params in call of ServiceLookup() and
+ SLALookup() functions.
+ + Fixed reopened bug# 2142 - Ticket history entry was wrong if
+ service, sla or ticket type was changed.
+ + Fixed bug# 2193 - Postmaster module
+ Kernel::System::PostMaster::Filter::NewTicketReject is not working -
+ need Charset!
+ + Fixed bug# 2245 - Responsible / Owner Field not working for
+ all users in the Email-Ticket form.
+ + Fixed Ticket# 2007082842000477 - Problem with different customer
+ sources and use CacheTTL option (namespace of cache is not uniq).
+ + Fixed Ticket# 2007082842000413 - Ticket created over phone
+ ticket with state closed is shown in queue view like "My Queues (1)"
+ but no ticket is shown if I click on "My Queues (1)" (if
+ Kernel::System::Ticket::IndexAccelerator::StaticDB is used as
+ Ticket::IndexModule).
+ + Fixed bug# 2230 - OTRS on IIS - redirect/loop problem after
+ login.
+ + Fixed bug# 2229 - Return value of "ServiceLookup" is used
+ without quoting in SQL statements.
+ + Fixed bug# 2207 - translation failure in customer preferences
+ (QueueView refresh time).
+ + Fixed bug# 2214 - .opm Package can not handle <, > and
+ & in .sopm files.
+ + Fixed bug# 2203 - OTRS will not create/verify correct pgp
+ signs if utf8 is used.
+ + Fixed bug# 2202 - Kernel::System::Email::SMTP is sending
+ "localhost.localdomain" in smtp hello, some server rejecting this
+ ("Host not found").
+ + Fixed bug# 2024 - Problem with agent authentication via LDAP
+ with ADS-Groups and content of DN like "Some\, Name".
+ + Fixed bug# 2094 and 2143 - 'Got no MainObject' warning in
+ Kernel/System/Crypt.pm
+ + Fixed bug# 2192 - Useless fragments of old escalation mechanism
+ produces errors.
+ + Fixed bug# 1908 - Removed duplicate history entry for ticket
+ subscribe action.
+ + Fixed bug# 1492 - Fixed typo in Kernel/Language.pm.
+ + Fixed bug# 2160 - 0 was ignored in database insert by package
+ building.
+ + Fixed bug# 2156 - External customer database is not working,
+ if it's configured the following error message appears
+ ("Got no MainObject in Kernel/System/DB.pm line 85").
+ + Fixed bug# 2155 - Std-Attachments are not usable in agent
+ ticket compose screen (no std attachments are shown in compose
+ screen).
+ + Fixed bug# 2118 - Fixed typo in german translation file (
+ Kernel/Language/de.pm).
+ + Fixed bug# 2117 - Fixed small typo in initial insert files.
+ + Fixed bug# 1999 - Service and SLA can not changed on an
+ existing ticket.
+ + Fixed bug# 2142 - If a service or a sla of a ticket was changed,
+ no ticket history entry was added.
+ + Fixed bug# 2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong
+ SQL. Not the queue table needs to be changed, the ticket table would
+ be the right one.
+ + Fixed bug# 2134 - PDF print is creating damaged pdf files with
+ PDF::API2 0.56 or smaller.
+ + Fixed bug# 940 - After owners unlock ticket and a follow-up
+ arrives the system, all agents which selected the queue of this
+ ticket get and follow up message. In this follow up message the name
+ was always the current owner and not the recipient of the email
+ (which should be).
+ + Fixed bug# 2001 - New escalation times and the responsible are
+ not shown in any print views.
+- Update to version 2.2.2.
+ + Fixed bug# 2114 - Fixed the problems with the email object.
+ + Fixed bug# 2053 - If core "System::Permission" note is used,
+ not effect to the ticket note mask appears.
+ + Fixed bug# 2059 - config setting $Self->{'Database::Connect'}
+ is not overwriting default option used by driver.
+ + Fixed bug# 2105 - Notification after moving a ticket to my
++++ 154 more lines (skipped)
++++ between otrs/otrs.changes
++++ and /mounts/work_src_done/STABLE/otrs/otrs.changes
Old:
----
otrs-2.1.7.tar.bz2
New:
----
otrs-2.2.5.tar.bz2
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Other differences:
------------------
++++++ otrs.spec ++++++
--- /var/tmp/diff_new_pack.A25181/_old 2008-02-04 18:31:46.000000000 +0100
+++ /var/tmp/diff_new_pack.A25181/_new 2008-02-04 18:31:46.000000000 +0100
@@ -1,7 +1,7 @@
#
-# spec file for package otrs (Version 2.1.7)
+# spec file for package otrs (Version 2.2.5)
#
-# Copyright (c) 2007 SUSE LINUX Products GmbH, Nuernberg, Germany.
+# Copyright (c) 2008 SUSE LINUX Products GmbH, Nuernberg, Germany.
# This file and all modifications and additions to the pristine
# package are under the same license as the package itself.
#
@@ -11,12 +11,12 @@
# needsrootforbuild
Name: otrs
-Version: 2.1.7
-Release: 13
-License: GNU General Public License (GPL)
+Version: 2.2.5
+Release: 1
+License: GPL v2 or later
Group: Productivity/Networking/Email/Utilities
-URL: http://otrs.org/
-Autoreqprov: on
+Url: http://otrs.org/
+AutoReqProv: on
Requires: apache2 apache2-mod_perl perl perl-DBI perl-GD perl-GDGraph perl-GDTextUtil perl-Digest-MD5 perl-Msql-Mysql-modules perl-Net-DNS perl-PDF-API2 mysql mysql-client fetchmail procmail
PreReq: %insserv_prereq %fillup_prereq /usr/sbin/useradd /usr/sbin/usermod /bin/sed /bin/grep /bin/mv /bin/mkdir /bin/cat /bin/hostname /bin/mktemp /usr/bin/getent /usr/bin/basename apache2
Source: ftp://ftp.otrs.org/pub/otrs/%{name}-%{version}.tar.bz2
@@ -45,111 +45,111 @@
FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to
answer them with a team of agents, OTRS is a tool that can help.
-Feature List:
+Feature list:
-Web Interface:
+Web interface:
-- Agent Web interface for viewing and working on all customer
+* Agent Web interface for viewing and working on all customer
requests
-- Admin Web interface for changing system settings
+* Admin Web interface for changing system settings
-- Customer Web interface for viewing and sending information to the
+* Customer Web interface for viewing and sending information to the
agents
-- Web interface with themes support
+* Web interface with themes support
-- Multilanguage support (Bulgarian, Dutch, English, Finnish, French,
+* Multilanguage support (Bulgarian, Dutch, English, Finnish, French,
German, and Spanish)
-- Independent customization of the output template's (dtl) release
+* Independent customization of the output template's (dtl) release
-- Web interface with attachment support
+* Web interface with attachment support
-- Easy and logical use
+* Easy and logical use
E-Mail Interface:
-- MIME support (attachments)
+* MIME support (attachments)
-- PGP support
+* PGP support
-- SMIME support
+* SMIME support
-- Dispatch of incoming e-mail via e-mail address or x-header
+* Dispatch of incoming e-mail via e-mail address or x-header
-- Autoresponders for customers by incoming e-mail (per queue)
+* Autoresponders for customers by incoming e-mail (per queue)
-- E-mail notification to the agent by new tickets, follow-ups, or
+* E-mail notification to the agent by new tickets, follow-ups, or
lock time-outs
Ticket:
-- Custom queue view and queue view of all requests
+* Custom queue view and queue view of all requests
-- Ticket locking
+* Ticket locking
-- Ticket replies (standard responses)
+* Ticket replies (standard responses)
-- Ticket autoresponders per queue
+* Ticket autoresponders per queue
-- Ticket history, evolution of ticket status, and actions taken on
+* Ticket history, evolution of ticket status, and actions taken on
ticket
-- Ability to add notes (with different note types) to a ticket
+* Ability to add notes (with different note types) to a ticket
-- Ticket zoom feature
+* Ticket zoom feature
-- Tickets can be bounced or forwarded to other e-mail addresses
+* Tickets can be bounced or forwarded to other e-mail addresses
-- Ticket can be moved to a different queue (this is helpful if
- e-mails are for a specific subject)
+* Ticket can be moved to a different queue (this is helpful if
+ e-mails have a specific subject)
-- Ticket priority
+* Ticket priority
-- Ticket time accounting
+* Ticket time accounting
-- Content full text search
+* Content full text search
System:
-- Creation and configuration of user accounts and groups
+* Creation and configuration of user accounts and groups
-- Creation of standard responses
+* Creation of standard responses
-- Signature configuration per queue
+* Signature configuration per queue
-- Salutation configuration per queue
+* Salutation configuration per queue
-- E-mail notification of administrators
+* E-mail notification of administrators
-- E-mail notification sent to problem reporter (by create, locked,
+* E-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)
-- Submitting update-info (via e-mail or web interface)
+* Submitting update-info (via e-mail or web interface)
-- Deadlines for trouble tickets
+* Deadlines for trouble tickets
-- ASP (active service providing) support
+* ASP (active service providing) support
-- TicketHook freely setable like 'Call#', 'MyTicket#', 'Request#' or
+* TicketHook freely setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'
-- Ticket number format freely setable
+* Ticket number format freely setable
-- Different levels of permissions and access rights
+* Different levels of permissions and access rights
-- XML layer to support different SQL databases (like MySQL,
+* XML layer to support different SQL databases (like MySQL,
PostgreSQL, Oracle, and DB2)
-- User authentication against database or ldap directory
+* User authentication against database or ldap directory
-- Easy development of custom add-ons (OTRS API)
+* Easy development of custom add-ons (OTRS API)
-- Easy creation of different front-ends (for example: X Window
+* Easy creation of different front-ends (for example: X Window
System, console)
-- A fast and useful application
+* A fast and useful application
++++++ otrs-2.1.7.tar.bz2 -> otrs-2.2.5.tar.bz2 ++++++
otrs/otrs-2.1.7.tar.bz2 /mounts/work_src_done/STABLE/otrs/otrs-2.2.5.tar.bz2 differ: byte 11, line 1
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Remember to have fun...
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