On Donnerstag, 17. September 2020, 17:56:13 CEST Perry Naseck wrote:
OK, here's an update:
Went to the Live Chat on the SUSE site, they didn't know what I was talking about but sent me to entitlements@suse.com. They didn't refuse support because I'm not a paying customer, so that's good.
Entitlements also didn't know what I was talking about and said that the SUSE and openSUSE systems were separate entities and sent me to https://en.opensuse.org/openSUSE:Services_help#account.2C_profile.2C_change_... https://en.opensuse.org/openSUSE:Services_help#account.2C_profile.2C_change_..., which then links to an old MicroFocus login.
Finally I found idp-request@suse.de at the bottom of https://idp-portal-info.suse.com/ https://idp-portal-info.suse.com/. It looks like the buried it at the bottom of the page to avoid getting an inbox flood during the migration (completely fair). They successfully forwarded my request to infra@suse.de, so hopefully they will resolve my issue.
I also noted that they should include this contact email somewhere in the identity manager UI since surely there will be more people with account or account recovery issues. Since the migration is over they probably avoided a large email flood at this point.
The portal should offer to edit the real name ....
(sorry, I can not see that with my employee account).
And a request-for-removal function is planned there as well btw.
sorry that it took so long, but we will improve :)
adrian
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Adrian Schroeter