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[Bug 1040210] New: Shotwell error with USB PTP device: "Unable to fetch previews from the camera: [...]"
  • From: bugzilla_noreply@xxxxxxxxxx
  • Date: Mon, 22 May 2017 16:58:47 +0000
  • Message-id: <bug-1040210-21960@http.bugzilla.opensuse.org/>
http://bugzilla.opensuse.org/show_bug.cgi?id=1040210


Bug ID: 1040210
Summary: Shotwell error with USB PTP device: "Unable to fetch
previews from the camera: [...]"
Classification: openSUSE
Product: openSUSE Distribution
Version: Leap 42.3
Hardware: All
OS: Other
Status: NEW
Severity: Normal
Priority: P5 - None
Component: GNOME
Assignee: bnc-team-gnome@xxxxxxxxxxxxxxxxxxxxxx
Reporter: moritzrakow@xxxxxx
QA Contact: qa-bugs@xxxxxxx
Found By: ---
Blocker: ---

## Overview

Shotwell recognises that my Nexus 5 is connected via USB with "Photo transfer
(PTP)" on the phone. Clicking on the corresponding sidebar entry shows this
error message:

Unable to fetch previews from the camera:
Could not claim the USB device (-53)

After clicking OK, the text "Starting import, please wait..." is displayed but
nothing happens.

## Build date and hardware

Build 0246 on a 64bit laptop, installed via USB/DVD iso.

## Additional information

The phone is recognised by the file manager and can be opened like any USB
drive, so this bug is not a big issue.

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