In order to accomplish administration tasks such as setting up a web server, build server, performing a backup using the Yast Backup Module, or securing my system, I often refer to the Configuration or HOWTO sections in the Documentation and follow instructions.
it's better simply to ask here if somebody don't know howto cope with a problem.
I think that most of the time people ask for help because the documentation is not clear or complete. Asking for help in the mailing lists is necessary when problems occur for users, however, the mailing lists cannot be considered a persistent body of knowledge and so the problem resolution should be documented in the wiki so that future users attempting to accomplish the same task do not experience the problems that have already been resolved and hence do not have to ask a question that has already been answered.
but in fact most of the time, people write a page because he have just found a solution to a problem, and do this in a hurry.
This is true, and often people don't want to write documentation they would rather move on to their next most important task. However the point of a wiki is meant to be a mutable resource that can be edited and added to by many people, so a rough problem solution is better than no problem solution that should hopefully improve over time.
We can't appoint rewriters
When you help someone with a problem, you should enlist that person to correct and complete the parts of the wiki documentation that they had problems with. Its the least that one could do for getting free help. Sort of a barter system or reciprocal altruism. A person who agrees to help with wiki documentation should get a little more priority and attention than a person who just wants free help. Getting priority would provide incentive for the person with the problem to contribute to the wiki. Ive seen other mailing lists or user groups with point systems, maybe something like that could be employed here to motivate wiki contribution.
From Wikipedia: http://en.wikipedia.org/wiki/Reciprocal_altruism
In evolutionary biology reciprocal altruism is a form of altruism in which one organism provides a benefit to another without expecting any immediate payment or compensation. However, reciprocal altruism is not unconditional. Firstly the act of altruism must give rise to a surplus of cooperation, in the sense that the gains to the beneficiary must be perceived to be meaningfully larger than the costs to the benefactor. Secondly the act of altruism should be reciprocated by the original beneficiary if the situation is later reversed. Failure to do so will usually cause the original benefactor to withdraw future acts of altruism. --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-wiki+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-wiki+help@opensuse.org