Hi Can you check what value the key "java.product_tree.tag" in /usr/share/rhn/config-defaults/rhn_java.conf has? Am Dienstag, 14. Januar 2020, 13:34:12 CET schrieb Thomas Weis:

Hi,

the same problem exists with our installation. 4.02 stable. After the initial installation of 4.02, all channels were available, including the SLES12 channels. At some point the SLES12 channels have "disappeared". However, they can still be synchronized

Regards Thomas

...

Am 14.01.2020 um 13:25 schrieb Julio González Gil :

Hi,

Master or Stable 4.0.2?

On martes, 14 de enero de 2020 8:39:52 (CET) Haupt, Torsten wrote:

...

Hi,

I can't see any SLES12 products in the setup wizard, just SLES15, RHEL and Ubuntu. SCC shows everything from SLES10 to SLES15.1. So I can't add SLES12 SP5 at the moment. Any suggestions?

Regards Torsten

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Ok, since this is happening at both master and 4.0.2, and two users, could be a real bug. I'd start having a look at /var/log/rhn, in particular rhn_web_ui.log (other files could contain useful stuff as well). I'd also try to use tail against the logs, to check what's going on when you load the list of channels at the WebUI, and see it you can catch exceptions or something strange. Paste the results https://paste.opensuse.org/ so we can have a look (just in case, check what you are going to paste, in case there's something confidential). On martes, 14 de enero de 2020 13:25:40 (CET) Julio González Gil wrote:

Hi,

Master or Stable 4.0.2?

On martes, 14 de enero de 2020 8:39:52 (CET) Haupt, Torsten wrote:

...

Hi,

I can't see any SLES12 products in the setup wizard, just SLES15, RHEL and Ubuntu. SCC shows everything from SLES10 to SLES15.1. So I can't add SLES12 SP5 at the moment. Any suggestions?

Regards Torsten

-- Julio González Gil Release Engineer, SUSE Manager and Uyuni jgonzalez@suse.com