[opensuse] Three Seconds
Hi, I upgraded to Leap 42.2 from 13.2 about a week ago by complete format and reinstall. But I didn't have time to install my printer and scanner since I had to leave to travel for work. Last night, I installed the scanner and the printer when I returned home from my trip. The scanner works great, but the printer isn't working properly. Specifically, the printer won't shut down and stay shut off. If I shut it off via the power button, the printer will turn on automatically after three seconds. I have tried to install the printer with three different drivers to see if that would fix the problem, but it doesn't. I uninstalled the printer in yast, and that didn't fix the problem even after a reboot. At present, I have no printer installed but it will start automatically when I boot Leap 42.2. If I try to shut the printer down, three seconds later it will power up again. The OS is Leap 42.2 with KDE Plasma 5.7. The printer is an HP Deskjet 970Cxi. Thanks in advance for your help. Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Hi, I upgraded to Leap 42.2 from 13.2 about a week ago by complete format and reinstall. But I didn't have time to install my printer and scanner since I had to leave to travel for work.
Last night, I installed the scanner and the printer when I returned home from my trip. The scanner works great, but the printer isn't working properly. Specifically, the printer won't shut down and stay shut off. If I shut it off via the power button, the printer will turn on automatically after three seconds.
I have tried to install the printer with three different drivers to see if that would fix the problem, but it doesn't. I uninstalled the printer in yast, and that didn't fix the problem even after a reboot. At present, I have no printer installed but it will start automatically when I boot Leap 42.2. If I try to shut the printer down, three seconds later it will power up again.
The OS is Leap 42.2 with KDE Plasma 5.7. The printer is an HP Deskjet 970Cxi.
Thanks in advance for your help.
Mark
Run su -c hp-setup after removing previous printer entries in YaST. -- Gertjan Lettink, a.k.a. Knurpht openSUSE Board Member openSUSE Forums Team -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 14:33 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Run su -c hp-setup after removing previous printer entries in YaST.
-- Gertjan Lettink, a.k.a. Knurpht
I followed your instructions above, they are a duplicate of what I did in Yast last evening less installing a driver.
Now I show that there is a printer installed in Yast which I had previously deleted. Yet there is no change in the operation of the printer. If I shut it down, it still restarts automatically after three seconds. Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
Op maandag 28 november 2016 08:40:58 CET schreef Mark Misulich:
On Mon, 2016-11-28 at 14:33 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Run su -c hp-setup after removing previous printer entries in YaST.
-- Gertjan Lettink, a.k.a. Knurpht
I followed your instructions above, they are a duplicate of what I did in Yast last evening less installing a driver.
Now I show that there is a printer installed in Yast which I had previously deleted. Yet there is no change in the operation of the printer. If I shut it down, it still restarts automatically after three seconds.
Mark
You mean, the actual device restarts after pushing the ON/OFF button? If so, does it do that when not configured? -- Gertjan Lettink, a.k.a. Knurpht openSUSE Board Member openSUSE Forums Team -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 14:43 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:40:58 CET schreef Mark Misulich:
On Mon, 2016-11-28 at 14:33 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Run su -c hp-setup after removing previous printer entries in YaST.
-- Gertjan Lettink, a.k.a. Knurpht
You mean, the actual device restarts after pushing the ON/OFF button? If so, does it do that when not configured?
-- Gertjan Lettink, a.k.a. Knurpht
openSUSE Board Member openSUSE Forums Team
To answer your question, when I shutdown the printer after pushing the power button it will shutdown. Then three seconds later it will automatically restart without me touching anything. It will restart now automatically three seconds after turning the printer off with the power button as it is configured in yast per your instructions in your previous email, or as I had previously set it up in yast last evening. If I delete the printer configuration in yast, it will also automatically restart three seconds after turning the printer off. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 14:43 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:40:58 CET schreef Mark Misulich:
On Mon, 2016-11-28 at 14:33 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Run su -c hp-setup after removing previous printer entries in YaST.
-- Gertjan Lettink, a.k.a. Knurpht
You mean, the actual device restarts after pushing the ON/OFF button? If so, does it do that when not configured?
-- Gertjan Lettink, a.k.a. Knurpht
openSUSE Board Member openSUSE Forums Team
To answer your question, when I shutdown the printer after pushing the power button it will shutdown. Then three seconds later it will automatically restart without me touching anything.
It will restart now automatically three seconds after turning the printer off with the power button as it is configured in yast per your instructions in your previous email, or as I had previously set it up in yast last evening.
If I delete the printer configuration in yast, it will also automatically restart three seconds after turning the printer off. Have you tried disconnecting the printer from the computer and then turning it off via the power button and see if it restarts on its own? Just to prove the
On Monday, 28 November 2016 09:10:21 GMT Mark Misulich wrote: printer itself is not doing the restart. -- opensuse:tumbleweed:20161125 Qt: 5.7.0 KDE Frameworks: 5.28.0 KDE Plasma: 5.8.4 kwin5-5.8.4-171.1.x86_64 kmail5-16.08.3-1.1.x86_64 Kernel: 4.8.10-1-default Nouveau: 1.0.13_2.1 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 18:24 +0000, ianseeks wrote:
On Monday, 28 November 2016 09:10:21 GMT Mark Misulich wrote:
Have you tried disconnecting the printer from the computer and then turning it off via the power button and see if it restarts on its own? Just to prove the printer itself is not doing the restart.
-- Yes, the printer stays off when the usb cable is disconnected. When I reconnect the cable, about one second later the printer starts up again.
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 18:24 +0000, ianseeks wrote:
On Monday, 28 November 2016 09:10:21 GMT Mark Misulich wrote:
Have you tried disconnecting the printer from the computer and then turning it off via the power button and see if it restarts on its own? Just to prove the printer itself is not doing the restart.
--
Yes, the printer stays off when the usb cable is disconnected. When I reconnect the cable, about one second later the printer starts up again. Drat, one easy fix dead :o) Does your printer have a config option on its panel to tell it to respond to
On Monday, 28 November 2016 14:48:58 GMT Mark Misulich wrote: power from the USB cable? That my last guess apart from a problem USB cable/ port. -- opensuse:tumbleweed:20161125 Qt: 5.7.0 KDE Frameworks: 5.28.0 KDE Plasma: 5.8.4 kwin5-5.8.4-171.1.x86_64 kmail5-16.08.3-1.1.x86_64 Kernel: 4.8.10-1-default Nouveau: 1.0.13_2.1 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
Op dinsdag 29 november 2016 09:24:33 CET schreef ianseeks:
On Monday, 28 November 2016 14:48:58 GMT Mark Misulich wrote:
On Mon, 2016-11-28 at 18:24 +0000, ianseeks wrote:
On Monday, 28 November 2016 09:10:21 GMT Mark Misulich wrote:
Have you tried disconnecting the printer from the computer and then turning it off via the power button and see if it restarts on its own? Just to prove the printer itself is not doing the restart.
Yes, the printer stays off when the usb cable is disconnected. When I reconnect the cable, about one second later the printer starts up again.
Drat, one easy fix dead :o) Does your printer have a config option on its panel to tell it to respond to power from the USB cable? That my last guess apart from a problem USB cable/ port.
Open a terminal window, run dmesg -w switch off printer, wait until it switches on again. Copy and paste the dmesg output here. -- Gertjan Lettink, a.k.a. Knurpht openSUSE Board Member openSUSE Forums Team -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-11-29 10:24, ianseeks wrote:
On Monday, 28 November 2016 14:48:58 GMT Mark Misulich wrote:
Yes, the printer stays off when the usb cable is disconnected. When I reconnect the cable, about one second later the printer starts up again. Drat, one easy fix dead :o) Does your printer have a config option on its panel to tell it to respond to power from the USB cable? That my last guess apart from a problem USB cable/ port.
This was covered with another test: it doesn't wake up with a different Linux release. Thus it is some software intentionally powering it up, not the hardware. Nor is it the basic operating system, because before installing the printer drivers it did not wake up. -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
On 11/28/2016 08:10 AM, Mark Misulich wrote:
On Mon, 2016-11-28 at 14:43 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:40:58 CET schreef Mark Misulich:
On Mon, 2016-11-28 at 14:33 +0100, Knurpht - Gertjan Lettink wrote:
Op maandag 28 november 2016 08:23:11 CET schreef Mark Misulich:
Run su -c hp-setup after removing previous printer entries in YaST.
-- Gertjan Lettink, a.k.a. Knurpht
You mean, the actual device restarts after pushing the ON/OFF button? If so, does it do that when not configured?
-- Gertjan Lettink, a.k.a. Knurpht
openSUSE Board Member openSUSE Forums Team
To answer your question, when I shutdown the printer after pushing the power button it will shutdown. Then three seconds later it will automatically restart without me touching anything.
It will restart now automatically three seconds after turning the printer off with the power button as it is configured in yast per your instructions in your previous email, or as I had previously set it up in yast last evening.
If I delete the printer configuration in yast, it will also automatically restart three seconds after turning the printer off.
This may be obvious, but if you disconnect the printer from the computer, does it still do that? Maybe there's something peculiar with the printer itself. --doug -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2016-11-28 at 19:40 -0600, Doug wrote:
This may be obvious, but if you disconnect the printer from the computer, does it still do that? Maybe there's something peculiar with
On 11/28/2016 08:10 AM, Mark Misulich wrote: the printer itself.
--doug
If I disconnect the usb cable the printer stays off. When I reconnect the usb cable to the printer the printer starts automatically about one second later. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-11-28 14:23, Mark Misulich wrote:
If I shut it off via the power button, the printer will turn on automatically after three seconds.
Is this a new behaviour? Did you try with different operating system? Did you try before installing the printer in Linux? -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
On Mon, 2016-11-28 at 14:51 +0100, Carlos E. R. wrote:
On 2016-11-28 14:23, Mark Misulich wrote:
If I shut it off via the power button, the printer will turn on automatically after three seconds.
Is this a new behaviour? Did you try with different operating system? Did you try before installing the printer in Linux?
Yes, this is a new behaviour. It only occured after installing the printer in 42.2. It worked fine in Opensuse 13.2. It works normally with Win7. This is the printer that I have been using for about the last 20 years or so, so it is a problem with the software associated with 42.2 somehow. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-11-28 15:12, Mark Misulich wrote:
On Mon, 2016-11-28 at 14:51 +0100, Carlos E. R. wrote:
On 2016-11-28 14:23, Mark Misulich wrote:
If I shut it off via the power button, the printer will turn on automatically after three seconds.
Is this a new behaviour? Did you try with different operating system? Did you try before installing the printer in Linux?
Yes, this is a new behaviour. It only occured after installing the printer in 42.2. It worked fine in Opensuse 13.2. It works normally with Win7. This is the printer that I have been using for about the last 20 years or so, so it is a problem with the software associated with 42.2 somehow.
Ok, this is important to know. So it is a software bug, some software is telling the printer to power up. If without a driver it doesn't power up, it is not the printer sensing that the cable (USB?) is connected to a running computer. -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
On 2016-11-28 15:12, Mark Misulich wrote:
On Mon, 2016-11-28 at 14:51 +0100, Carlos E. R. wrote:
On 2016-11-28 14:23, Mark Misulich wrote:
If I shut it off via the power button, the printer will turn on automatically after three seconds.
Is this a new behaviour? Did you try with different operating system? Did you try before installing the printer in Linux?
Yes, this is a new behaviour. It only occured after installing the printer in 42.2. It worked fine in Opensuse 13.2. It works normally with Win7. This is the printer that I have been using for about the last 20 years or so, so it is a problem with the software associated with 42.2 somehow.
Ok, this is important to know. So it is a software bug, some software is telling the printer to power up. Yes, that is what I think as well.
If without a driver it doesn't power up, it is not the printer sensing that the cable (USB?) is connected to a running computer. I don't exactly understand that comment as written, so I will try to
On Mon, 2016-11-28 at 15:15 +0100, Carlos E. R. wrote: paraphrase it. "If there is no driver installed, and it still powers up, it must be a software glitch in 42.2 that is telling the printer to power up, rather than something in the printer itself sensing that the usb cable is connected to the computer and powering itself up." I hope that makes it clearer for everyone to understand, and that is how I see it as well. I do think it may be in the HP software rather than specifically 42.2, as this behavior didn't start until I installed the printer and driver in yast.
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-11-28 15:25, Mark Misulich wrote:
On Mon, 2016-11-28 at 15:15 +0100, Carlos E. R. wrote:
Ok, this is important to know. So it is a software bug, some software is telling the printer to power up.
Yes, that is what I think as well.
If without a driver it doesn't power up, it is not the printer sensing that the cable (USB?) is connected to a running computer.
I don't exactly understand that comment as written, so I will try to paraphrase it. "If there is no driver installed, and it still powers up, it must be a software glitch in 42.2 that is telling the printer to power up, rather than something in the printer itself sensing that the usb cable is connected to the computer and powering itself up."
Er... Yes. Let me try again: * It doesn't power up on other operating systems, only in 42.2 --> it is not the printer detecting power in the USB cable. * It doesn't power up before installing the driver --> it is a problem in the driver * It powers up before installing the driver --> there is some other software that tells the printer to power up.
I hope that makes it clearer for everyone to understand, and that is how I see it as well. I do think it may be in the HP software rather than specifically 42.2, as this behavior didn't start until I installed the printer and driver in yast.
Some HP printers can be installed without hplip. Mine can. Your printer, can be connected via network instead of USB cable? Mine works better via network than USB. -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
On 2016-11-28 15:25, Mark Misulich wrote:
On Mon, 2016-11-28 at 15:15 +0100, Carlos E. R. wrote:
Er... Yes.
Let me try again:
* It doesn't power up on other operating systems, only in 42.2
--> it is not the printer detecting power in the USB cable.
* It doesn't power up before installing the driver It didn't power up automatically before originally installing the driver last evening. Now it powers up whether there is a printer configured in yast or not. I think that equates to having a driver installed or not. So because of that assumption, I think that the driver/setup installation left an easter egg in a configuration file
On Mon, 2016-11-28 at 15:35 +0100, Carlos E. R. wrote: that is causing the printer to turn on automatically, and that easter egg is remaining in 42.2 whether there is a driver installed or not. I tried changing drivers to two other drivers (three in all) last night, and none of them changed the automatic powerup problem back to normal operation.
--> it is a problem in the driver
* It powers up before installing the driver
--> there is some other software that tells the printer to power up.
Some HP printers can be installed without hplip. Mine can.
I don't know if mine can or not, I remember the installation pulling hplip in as a dependency to install the printer.
Your printer, can be connected via network instead of USB cable? Mine works better via network than USB. I don't know the answer to that for sure, but I think it can't. On the back of the printer there is only a usb port and I think also what is called a parallel port cable port. My limited understanding is that network connections are done with an ethernet port, and there is no ethernet port on the printer. You can correct me on that if I am wrong.
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-11-28 16:05, Mark Misulich wrote:
On Mon, 2016-11-28 at 15:35 +0100, Carlos E. R. wrote:
Let me try again:
* It doesn't power up on other operating systems, only in 42.2
--> it is not the printer detecting power in the USB cable.
* It doesn't power up before installing the driver
It didn't power up automatically before originally installing the driver last evening. Now it powers up whether there is a printer configured in yast or not. I think that equates to having a driver installed or not. So because of that assumption, I think that the driver/setup installation left an easter egg in a configuration file that is causing the printer to turn on automatically, and that easter egg is remaining in 42.2 whether there is a driver installed or not. I tried changing drivers to two other drivers (three in all) last night, and none of them changed the automatic powerup problem back to normal operation.
Uninstalling cups is not trivial. There is a wiki page on openSUSE that explains how. I'll try to find it for you later.
Some HP printers can be installed without hplip. Mine can.
I don't know if mine can or not, I remember the installation pulling hplip in as a dependency to install the printer.
Ah.
Your printer, can be connected via network instead of USB cable? Mine works better via network than USB.
I don't know the answer to that for sure, but I think it can't. On the back of the printer there is only a usb port and I think also what is called a parallel port cable port. My limited understanding is that network connections are done with an ethernet port, and there is no ethernet port on the printer. You can correct me on that if I am wrong.
No, you are correct, you need an ethernet port. Some hp printers needs an extra module for that. Small office printers come with it. Some others (relatively recent models) have WiFi instead. I got a router that could handle the printer directly from a USB port on it, converting the USB printer to an ethernet printer. Ii never tried it, but a friend did and was happy. Advantage is that you reach the printer from any computer at home, but may not be worth the hassle. -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
Op 28-11-16 om 14:23 schreef Mark Misulich:
Hi, I upgraded to Leap 42.2 from 13.2 about a week ago by complete format and reinstall. But I didn't have time to install my printer and scanner since I had to leave to travel for work.
Last night, I installed the scanner and the printer when I returned home from my trip. The scanner works great, but the printer isn't working properly. Specifically, the printer won't shut down and stay shut off. If I shut it off via the power button, the printer will turn on automatically after three seconds.
I have tried to install the printer with three different drivers to see if that would fix the problem, but it doesn't. I uninstalled the printer in yast, and that didn't fix the problem even after a reboot. At present, I have no printer installed but it will start automatically when I boot Leap 42.2. If I try to shut the printer down, three seconds later it will power up again.
The OS is Leap 42.2 with KDE Plasma 5.7. The printer is an HP Deskjet 970Cxi.
Thanks in advance for your help.
Mark
FWIW, Recent versions of Wireshark seem to have a possibility to snif USB. Never used it though. Maybe you can see if anything goes over the USB-cable to the printer. Koenraad. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (6)
-
Carlos E. R. -
Doug -
ianseeks -
Knurpht - Gertjan Lettink -
Koenraad Lelong -
Mark Misulich