So, I go to log in to the novell web site to order the latest retail boxed dvd, as I have
done since at least 9.1
But I get presented with some new form that demands I fill in some "required"
profile info (that they have been living without all these years up to now somehow...)
before allowing me to proceed.
So, web forms and marketing databasing and registration annoy the hell out of me and I
absolutely hate crap like this, but it's universal so I fill it in anyways even
though I _hate_ doing so. I'm feeling so magnanimous that I even fill in the phone
number field even though it was not marked as a required field.
The submit fails and the redrawn form says more info required and the phone number field
is empy. So apparently it wants a phone number despite being marked as optional, and
although I had actually filled in a phone number, apparently it didn't like the
format I had used with no dashes, spaces, or perens.
Well now I'm annoyed and perversely don't want to fill in the phone number field
(even though my cmpanies main public phone number is of course no secret), and my initial
tolerance for playing along and cooperating with these forms which I hate is now gone and
I'm back to my real feling of hating the whole form, let alone any particula field.
So I hit the feedback link on the page and submit a feedback about the form being broken.
The _feedback_ form breaks! 500 internal server error
OK maybe my long winded message with cut & paste copy of my filled-in form with error
message was too long for the feedback form to accept (although there is no message size
limit displayed on the page).
So I try to submit a new fedback about _that_ with the difference being a very short and
plain message with no ususual cut&paste's in the message body, just a short
Awsome! Why didn't I think of that ingenius way to improve my own companies support
statistics? Just make the support and feedback mechanisms broken and voila! Hardly any
support calls or negative feedback! Pure genius! I wonder if this last ditch manual email
to support(a)novell.com will bounce?
I give up.
I just buy the retail box sets just to be nice and because I appreciate the work that goes
into the distribution.
But I don't need them. I don't think I've ever actually used one of the
retail dvd's to do an actual install. I always do net installs from my own mirror or
else I had already downloaded an iso weeks or months before I received my nice box.
They're just there to look pretty on my shelf.
I'm sure I could still order the box without logging in under my usual profile, or
I'm sure simply filling in that phone number with dashes or some other formatting
will satisfy the form, but now I'm all annoyed and uncooperative.
So if the site wants to annoy me out of buying stuff, that's really no skin off my
Brian K. White brian(a)aljex.com http://profile.to/KEYofR
filePro BBx Linux SCO FreeBSD #callahans Satriani Filk!
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