HW testing, a problem for a Norwegian user

Birger Kollstrand

12 Dec 2009 12 Dec '09

15:56

Hi all, I have a case from a Norwegian openSUSE user who has switched from openSUSE to another distro due to HW incompatibility on 11.2 He has a Logitech USB Compact Keyboard K300 keyboard on a ECS AMD690GM-M2 keyboard. His problem is that the keyboard does not work so he can't do the instalation. He has treid both the Gnome and KDE version of the live CD. He is running Ubuntu, PCLinuxOS ++ on the same configuration. The user believes that it is based in some USB/ACPI related configuration on openSUSE, but he is no tech. expert. He does state that without ACPI=off he can not even get to the install picture/screen in the beginning. Does anyone have any similar experiences? Anyone that can help debug the problem? Regards Birger. -- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

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Alberto Passalacqua

12 Dec 12 Dec

22:09

Hi, at what point does he see the problem? I remember something similar happened on my workstation (Dell Precision) with 11.0. I could not even move the selection in grub when starting from the installation media. I did not pay much attention because I needed to install it quickly, so I simply plugged a standard keyboard in, and then the USB keyboard worked with the installed system. Is your case similar? Can he install from DVD? Best, A. Il giorno sab, 12/12/2009 alle 16.56 +0100, Birger Kollstrand ha scritto:

...

Hi all,

I have a case from a Norwegian openSUSE user who has switched from openSUSE to another distro due to HW incompatibility on 11.2

He has a Logitech USB Compact Keyboard K300 keyboard on a ECS AMD690GM-M2 keyboard. His problem is that the keyboard does not work so he can't do the instalation. He has treid both the Gnome and KDE version of the live CD. He is running Ubuntu, PCLinuxOS ++ on the same configuration.

The user believes that it is based in some USB/ACPI related configuration on openSUSE, but he is no tech. expert. He does state that without ACPI=off he can not even get to the install picture/screen in the beginning.

Does anyone have any similar experiences?

Anyone that can help debug the problem?

Regards Birger.

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

Birger Kollstrand

13 Dec 13 Dec

07:58

Hi, Yes , he can install from a DVD with an old school keyboard, but it fails with an USB keyboard. (Although he gets a black screen at the end, but I believe that is a x org problem that is solved by introducing a xorg.conf file) It is not so much the case to get a workaround that is interesting, it is to find the root cause and solve it so it does not repeat itself in the next openSUSE. cu / birger.... 2009/12/12 Alberto Passalacqua :

...

Hi,

at what point does he see the problem? I remember something similar happened on my workstation (Dell Precision) with 11.0. I could not even move the selection in grub when starting from the installation media.

I did not pay much attention because I needed to install it quickly, so I simply plugged a standard keyboard in, and then the USB keyboard worked with the installed system.

Is your case similar? Can he install from DVD?

Best, A.

Il giorno sab, 12/12/2009 alle 16.56 +0100, Birger Kollstrand ha scritto:

...
Hi all,

I have a case from a Norwegian openSUSE user who has switched from openSUSE to another distro due to HW incompatibility on 11.2

He has a Logitech USB Compact Keyboard K300 keyboard on a ECS AMD690GM-M2 keyboard. His problem is that the keyboard does not work so he can't do the instalation. He has treid both the Gnome and KDE version of the live CD. He is running Ubuntu, PCLinuxOS ++ on the same configuration.

The user believes that it is based in some USB/ACPI related configuration on openSUSE, but he is no tech. expert. He does state that without ACPI=off he can not even get to the install picture/screen in the beginning.

Does anyone have any similar experiences?

Anyone that can help debug the problem?

Regards Birger.

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

Alberto Passalacqua

15 Dec 15 Dec

10:38

My question was different. Can he use the USB keyboard when booting from DVD, moving the selection bar on "Installation", "Boot from hard drive", ... menu. If the keyboard is not detected by the installer il the DVD, X has nothing to do with it, but it is something deeper ;-) Best, Alberto Il giorno dom, 13/12/2009 alle 08.58 +0100, Birger Kollstrand ha scritto:

...

Hi,

Yes , he can install from a DVD with an old school keyboard, but it fails with an USB keyboard. (Although he gets a black screen at the end, but I believe that is a x org problem that is solved by introducing a xorg.conf file)

It is not so much the case to get a workaround that is interesting, it is to find the root cause and solve it so it does not repeat itself in the next openSUSE.

cu / birger....

2009/12/12 Alberto Passalacqua :

...
Hi,

at what point does he see the problem? I remember something similar happened on my workstation (Dell Precision) with 11.0. I could not even move the selection in grub when starting from the installation media.

I did not pay much attention because I needed to install it quickly, so I simply plugged a standard keyboard in, and then the USB keyboard worked with the installed system.

Is your case similar? Can he install from DVD?

Best, A.

Il giorno sab, 12/12/2009 alle 16.56 +0100, Birger Kollstrand ha scritto:

...
Hi all,

I have a case from a Norwegian openSUSE user who has switched from openSUSE to another distro due to HW incompatibility on 11.2

He has a Logitech USB Compact Keyboard K300 keyboard on a ECS AMD690GM-M2 keyboard. His problem is that the keyboard does not work so he can't do the instalation. He has treid both the Gnome and KDE version of the live CD. He is running Ubuntu, PCLinuxOS ++ on the same configuration.

The user believes that it is based in some USB/ACPI related configuration on openSUSE, but he is no tech. expert. He does state that without ACPI=off he can not even get to the install picture/screen in the beginning.

Does anyone have any similar experiences?

Anyone that can help debug the problem?

Regards Birger.

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

Birger Kollstrand

19:56

No he can't do any of that. He also told me that he has an Nvidia gfx acrd. Has anyone heard of similar issues where all other distros work but openSUSE? Birger 2009/12/15 Alberto Passalacqua :

...

My question was different. Can he use the USB keyboard when booting from DVD, moving the selection bar on "Installation", "Boot from hard drive", ... menu.

If the keyboard is not detected by the installer il the DVD, X has nothing to do with it, but it is something deeper ;-)

Best, Alberto

Il giorno dom, 13/12/2009 alle 08.58 +0100, Birger Kollstrand ha scritto:

...
Hi,

Yes , he can install from a DVD with an old school keyboard, but it fails with an USB keyboard. (Although he gets a black screen at the end, but I believe that is a x org problem that is solved by introducing a xorg.conf file)

It is not so much the case to get a workaround that is interesting, it is to find the root cause and solve it so it does not repeat itself in the next openSUSE.

cu / birger....

2009/12/12 Alberto Passalacqua :

...
Hi,

at what point does he see the problem? I remember something similar happened on my workstation (Dell Precision) with 11.0. I could not even move the selection in grub when starting from the installation media.

I did not pay much attention because I needed to install it quickly, so I simply plugged a standard keyboard in, and then the USB keyboard worked with the installed system.

Is your case similar? Can he install from DVD?

Best, A.

Il giorno sab, 12/12/2009 alle 16.56 +0100, Birger Kollstrand ha scritto:

...
Hi all,

I have a case from a Norwegian openSUSE user who has switched from openSUSE to another distro due to HW incompatibility on 11.2

He has a Logitech USB Compact Keyboard K300 keyboard on a ECS AMD690GM-M2 keyboard. His problem is that the keyboard does not work so he can't do the instalation. He has treid both the Gnome and KDE version of the live CD. He is running Ubuntu, PCLinuxOS ++ on the same configuration.

The user believes that it is based in some USB/ACPI related configuration on openSUSE, but he is no tech. expert. He does state that without ACPI=off he can not even get to the install picture/screen in the beginning.

Does anyone have any similar experiences?

Anyone that can help debug the problem?

Regards Birger.

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

-- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

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Alberto Passalacqua

16:32

OK, so this is exactly the problem I had on my old workstation, and I doubt it has much to do with X. It's more the initial hardware detection in the installer that does not recognise the keyboard. I did not check other distributions on that machine. Best, Alberto Il giorno mar, 15/12/2009 alle 20.56 +0100, Birger Kollstrand ha scritto:

...

No he can't do any of that. He also told me that he has an Nvidia gfx acrd.

Has anyone heard of similar issues where all other distros work but openSUSE?

Birger

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Sebastian Vollath

13:41

Birger Kollstrand wrote:

...

Hi,

Yes , he can install from a DVD with an old school keyboard, but it fails with an USB keyboard. (Although he gets a black screen at the end, but I believe that is a x org problem that is solved by introducing a xorg.conf file)

watch dmesg for "irqpoll", and/or just try this kernel parameter "irqpoll". ... but just a guess.

...

It is not so much the case to get a workaround that is interesting, it is to find the root cause and solve it so it does not repeat itself in the next openSUSE.

cu / birger....

-- --------------------------------------------------------------- Sebastian Vollath, Quality Assurance SUSE LINUX Products GmbH, Maxfeldstr. 5, D-90409 Nuernberg Phone +4991174053-0, Fax +4991174053-483 Geschaeftsfuehrer: Markus Rex, HRB 16746 (Amtsgericht Nbg.) --------------------------------------------------------------- -- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

Rajko M.

13 Dec 13 Dec

02:30

On Saturday 12 December 2009 09:56:29 Birger Kollstrand wrote: ...

...

Does anyone have any similar experiences?

Anyone that can help debug the problem?

In old xorg.conf before clean installation of 11.2 there was comment in: Section "InputDevice" # Driver "kbd" will be disabled unless 'Option "AutoAddDevices" "off"' # is set in "ServerFlags" section. And keyboard did not work. Running 'sax2' to create xorg.conf and then edit section as described above should be workaround for the problem. -- Regards Rajko, openSUSE Wiki Team: http://en.opensuse.org/Wiki_Team People of openSUSE: http://en.opensuse.org/People_of_openSUSE/About -- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

Birger Kollstrand

08:02

Ok, But how can that be done from the installation? He is then starting from scratch. And we need to find the root cause so it can be solved. It might be a buggy ACPI implementation on his motherboard, but why should it then only affect openSUSE and none of the others? cu / birger.... 2009/12/13 Rajko M. :

...

On Saturday 12 December 2009 09:56:29 Birger Kollstrand wrote: ...

...
Does anyone have any similar experiences?

Anyone that can help debug the problem?

In old xorg.conf before clean installation of 11.2 there was comment in:

Section "InputDevice"

# Driver "kbd" will be disabled unless 'Option "AutoAddDevices" "off"' # is set in "ServerFlags" section.

And keyboard did not work. Running 'sax2' to create xorg.conf and then edit section as described above should be workaround for the problem.

-- Regards Rajko,

openSUSE Wiki Team: http://en.opensuse.org/Wiki_Team People of openSUSE: http://en.opensuse.org/People_of_openSUSE/About -- To unsubscribe, e-mail: opensuse-testing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-testing+help@opensuse.org

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participants (4)

Alberto Passalacqua
Birger Kollstrand
Rajko M.
Sebastian Vollath