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On Sunday, 2013-09-29 at 03:26 -0500, Rajko wrote:
On Sun, 29 Sep 2013 04:42:07 +0200 (CEST) "Carlos
E. R." <> wrote:
Ie, documentation would be useless, they would
not read it; they
expect the forum to give answers instead, even if they ask questions
difficult to understand and do not answer back properly the requests
from the volunteers.
You have to know part of an answer in order to ask a question the
Knowledge Keeper can answer.
Experienced volunteers know and expect the poster not to know enough, and
will ask questions of him to complete the information given. But they
certainly expect he read those replies and that he answer all the
questions as best as possible - and if he doesn't know how, to say just
If the poster "refuses" (so to speak) to answer the questions, the
volunteers may insist, and if the same happens, they may leave the thread.
They are volunteers, after all. They expect the poster to make an effort.
The poster is pissed, blames the forum, the volunteers, and openSUSE and
SUSE at large, with gross words some times. Does not happen often, but it
Something of the sort happened to the person on the article, I guess.
Translate that to Moore's situation:
* He knows Windows terminology, directory structure, utilities,
configurations, etc. Some of that is the same, some different, but
until you learn both Windows and Linux you have no idea what is the
same and what different.
* Number of programs for different purposes in Linux is sometimes much
larger then in Windows, sometimes smaller. While programming and
system administration is in Linux more then well covered, multimedia,
graphics and entertainment are not that good. He had to cover both,
admin functions for setting up and administering the network, and
education, including multimedia.
* He did not have time to learn all that. It takes years, and he had to
give some well working solution before mentality to buy (fewer) new
Windows machines kicks in and sidetracks his effort.
In other words he was forced to learn on the go:
* how to deal with community helpers (what is acceptable, what not,
whom to trust)
* new terms in order to ask proper questions
* new programs and their capabilities in order to provide feedback
If you are not familiar with a problem then look at the zillion systemd
man pages, and that is much smaller problem than what he had.
All that is true, but... the user has to make an effort. He can not blame
the volunteers for not helping him as much as he wants. Not having time to
learn (probably on a paid job?) does not give him the right to demand more
effort from the unpaid volunteers. IMHO.
Nevertheless, we help everybody, as best as we can.
Carlos E. R.
(from 12.3 x86_64 "Dartmouth" at Telcontar)
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