[opensuse-project] Zombie bugzilla entries

12 Nov 2010

      Hi,

recently, I've been crawling through open bugzilla entries and found out
few which are being years unattended. I investigated further and there
are few problems tightly connected to that.

1) There are open bncs against no longer maintained releases.
10.2+10.3+11.0 reported bugs count is 803 now. These reports are years
old and doesn't fit to the current codebase and hence should be mostly
closed. This obviously won't help anything since there will accumulate
similarly useless (from the code perspective) reports after some time again.

A solution is to close these automatically right after the product which
they are reported against become unmaintained. The ones which still can
be reproduced in later releases would be reopened manually by reporters.
This is how fedora bugs are handled.

2) Assigned entries, even though they are P1, even though there are
patches with fixes attached, are not taken care of. There is 1572 of all
opensuse bugs which are left for more than 400 days without any
attention. Many of them are not even reassigned to proper maintainers.

Both of these poblems currently suck, because reporters are noticed
after 3 years that we close their report without bothering to reply them
in any way.

Any ideas how to improve these bugzilla stats? Does the proposed
"solution" sound OK?

thanks,
-- 
js
suse labs
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Jiri Slaby

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