[opensuse-project] Broken Bugzilla
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, For some unknown time time I do not receive the corresponding emails from Bugzilla when I create a report, add a comment, get a comment, get a request for "needinfo", etc. I get absolutely no emails from Bugzilla. This means that if somebody is waiting for a response from me, I will never know about it - and I have hundreds of reports in my list. I changed nothing, it simply stopped working. My email is working, it is the one above. I posted a Bugzilla about this, but I still have not got any response from the people that handle Bugzilla (not even "it is not here, please contact so and so", or whatever). https://bugzilla.novell.com/show_bug.cgi?id=818001 Bug 818001 - I'm not getting emails from Bugzilla Please, can somebody from Novell/SUSE/Attachmate please find out what is hapening? - -- Cheers Carlos E. R. (from 11.4, with Evergreen, x86_64 "Celadon" (Minas Tirith)) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGIXnEACgkQtTMYHG2NR9UW3gCeL7L7W4bk49hqOwwJWZ2BVOkW lx0AnidLG2hXvqeds845qRwshxcXtjFH =o8+0 -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
Quoting "Carlos E. R."
Hi,
For some unknown time time I do not receive the corresponding emails from Bugzilla when I create a report, add a comment, get a comment, get a request for "needinfo", etc. I get absolutely no emails from Bugzilla.
This means that if somebody is waiting for a response from me, I will never know about it - and I have hundreds of reports in my list.
I changed nothing, it simply stopped working.
I don't think Bugzilla is entirely broken... many more would see / feel this as an issue.
My email is working, it is the one above.
I posted a Bugzilla about this, but I still have not got any response from the people that handle Bugzilla (not even "it is not here, please contact so and so", or whatever).
https://bugzilla.novell.com/show_bug.cgi?id=818001 Bug 818001 - I'm not getting emails from Bugzilla
Login to Bugzilla, go to Preferences (top bar) then email preferences. You can enable / disable as many mail options as you wish to receive. http://paste.opensuse.org/78664195 shows the settings I have on my account for example (they are, as far as I remember, not entirely the default... but work well for me). Best regards, Dominique PS: I wouldn't be surprised if that was changed for you at the tmie there was a 'complaint' that you got mail from Attachmate you did not want to receive (remember http://lists.opensuse.org/opensuse-project/2012-12/msg00257.html ?) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 08:41 +0200, Dominique Leuenberger a.k.a. Dimstar wrote:
Quoting "Carlos E. R." <>:
I changed nothing, it simply stopped working.
I don't think Bugzilla is entirely broken... many more would see / feel this as an issue.
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected: Diagnostic-Code: X-Postfix; host tnetmx.telefonica.net[213.4.149.227] said: 550 5.1.0 <...@suse.com> sender rejected (SPF Hard Fail) (in reply to MAIL FROM command) But it distresses me that I had to post here to get attention to my Bugzilla. And there is no word yet on the Bugzilla on when they may correct this.
Login to Bugzilla, go to Preferences (top bar) then email preferences.
You can enable / disable as many mail options as you wish to receive.
http://paste.opensuse.org/78664195 shows the settings I have on my account for example (they are, as far as I remember, not entirely the default... but work well for me).
Thanks. I have looked there myself several times and could not find anything wrong. I compared to your's, and I have even more options active than you do.
PS: I wouldn't be surprised if that was changed for you at the time there was a 'complaint' that you got mail from Attachmate you did not want to receive (remember http://lists.opensuse.org/opensuse-project/2012-12/msg00257.html ?)
Ha! X'-) I don't think so :-) I was still getting emails from them (last two were for "Join a Data Governance Webinar" and "Novell Filr"). I had to go to the link again and change preferences on 2013-04-30. - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGJEzwACgkQtTMYHG2NR9XBtQCeLYw53T22Cj4K7S7wJgEtytEZ P4UAn32kDCU5yIDvdGoqnoHv4md9FP4P =KlBU -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
Carlos E. R. wrote:
On Tuesday, 2013-05-07 at 08:41 +0200, Dominique Leuenberger a.k.a. Dimstar wrote:
Quoting "Carlos E. R." <>:
I changed nothing, it simply stopped working.
I don't think Bugzilla is entirely broken... many more would see / feel this as an issue.
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
My guess is that mx2.suse.de is newer than the SPF record.
But it distresses me that I had to post here to get attention to my Bugzilla.
And there is no word yet on the Bugzilla on when they may correct this.
It's no longer a bugzilla issue, it's more of a general SUSE infrastructure issue. Wrt reation time, some bugs take much longer, you're still doing fine :-) -- Per Jessen, Zürich (18.2°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 17:47 +0200, Per Jessen wrote:
Carlos E. R. wrote:
My guess is that mx2.suse.de is newer than the SPF record.
That would be a reasonable explanation.
But it distresses me that I had to post here to get attention to my Bugzilla.
And there is no word yet on the Bugzilla on when they may correct this.
It's no longer a bugzilla issue, it's more of a general SUSE infrastructure issue. Wrt reation time, some bugs take much longer, you're still doing fine :-)
Sigh... It took me about two weeks to refresh a bugzilla web page by chance, and then read that they had been waiting for my feedback for a week or two. I never knew, and there may be more bugzillas like that. As I have hundreds, I can hardly open them all and look. (no, looking at the summary page is not enough: the one I mentioned above that was waiting for feedback had forgotten to click "needinfo", so it is not visible in that summary page as needing attention). Who knows how many people are affected and do not even know? (Yes, I have many bugs without any attention for _years_. Eventually they are closed because the affected release is out of maintenance, whith nobody ever paying attention in those years. Nowdays I seldom bother to write bugzillas. What for? :-/ ) Bugzilla is bitrotting, too - or is it the project? :-( - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGJJIoACgkQtTMYHG2NR9WpsACePrmjyo4RPYFBitfg0d26cU4K 5qEAoIuILRAX05g9NUwZXzOcGsTF1wEm =MaqL -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
On 05/07/2013 04:44 PM, Carlos E. R. wrote:
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
i wonder into where the SUSE/Novell/Attachmate/openSUSE/(other?) system did those rejects flow...and why were they not acted on? or, if they flowed into a non-monitored inbox/bit bucket, that needs to be fixed also.. dd -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
DenverD wrote:
On 05/07/2013 04:44 PM, Carlos E. R. wrote:
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
i wonder into where the SUSE/Novell/Attachmate/openSUSE/(other?) system did those rejects flow...and why were they not acted on?
They go back to "bugzilla_noreply@novell.com". The reason they are not acted on is that 1) there most probably way too many and 2) what would you want to do? -- Per Jessen, Zürich (18.3°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
On 05/07/2013 07:50 PM, Per Jessen wrote:
DenverD wrote:
On 05/07/2013 04:44 PM, Carlos E. R. wrote:
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
i wonder into where the SUSE/Novell/Attachmate/openSUSE/(other?) system did those rejects flow...and why were they not acted on?
They go back to "bugzilla_noreply@novell.com".
The reason they are not acted on is that
1) there most probably way too many and 2) what would you want to do?
maybe fix the spf in their DNS setup (if that is the problem)--i say because my host recently changed their stuff around and when they did i got bounce/rejects complaining....instead of shruging and ignoring them i worked the cause/problem until it was fixed.. no more rejects. isn't that what (even) SUSE/openSUSE/whoever should do when they get "way too many" rejects? if no one is looking at bugzilla_noreply@novell.com inbox to fix "too many" rejects then . . . then we need someone who will... dd -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
DenverD wrote:
On 05/07/2013 07:50 PM, Per Jessen wrote:
DenverD wrote:
On 05/07/2013 04:44 PM, Carlos E. R. wrote:
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
i wonder into where the SUSE/Novell/Attachmate/openSUSE/(other?) system did those rejects flow...and why were they not acted on?
They go back to "bugzilla_noreply@novell.com".
The reason they are not acted on is that
1) there most probably way too many and 2) what would you want to do?
maybe fix the spf in their DNS setup (if that is the problem)--i say because my host recently changed their stuff around and when they did i got bounce/rejects complaining....instead of shruging and ignoring them i worked the cause/problem until it was fixed..
Well, SPF is at least in the mix. The problem is that a mail is sent from bugzilla, from an IP-address listed in the SPF record for "novell.com". That's all very good right up until the mail goes to a "computer.org" or "opensuse.org" alias (for instance) and is _forwarded_ to the actual recipient address. Forwarding breaks SPF and a forwarding mail-server would need to use SRS to fix it.
no more rejects.
Plenty of other rejects - poorly configured mail-servers, greylisting, mailbox quotas, non-existent addresses, flawed anti-spam filters etc etc.
isn't that what (even) SUSE/openSUSE/whoever should do when they get "way too many" rejects?
Yes in principle, no in practice. For such mass-mail operations, it is really up to the recipient to make sure his address works. I know this sounds harsh, but it's simply a matter of resources and of who is best placed to investigate. -- Per Jessen, Zürich (14.2°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 21:38 +0200, Per Jessen wrote:
Yes in principle, no in practice. For such mass-mail operations, it is really up to the recipient to make sure his address works. I know this sounds harsh, but it's simply a matter of resources and of who is best placed to investigate.
Yes, but the recipient may not know, either. I was getting emails in my opensuse.org address, except those from bugzilla. It took me two weeks to notice! - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGJgxIACgkQtTMYHG2NR9VtmQCbB5Tp5npuo538KOyLHFhdZuMS UCsAnR8zitDh1r8pbALTY1SS6yx55nrZ =aoiK -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Wednesday, 2013-05-08 at 00:41 +0200, Carlos E. R. wrote:
I was getting emails in my opensuse.org address, except those from bugzilla. It took me two weeks to notice!
It is working now. By the way, googling for "spf hardfail telefonica" finds complains from Jan 2012 at least, so they did not change this now. Thus it was Novell/Suse who changed something recently. - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGNHhMACgkQtTMYHG2NR9XekQCeI8MmO741Eosqke6zLXx9nk76 RHgAoIOD5T4azWOriKGCYlWkXtgus/c5 =iwPN -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
Carlos E. R. wrote:
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On Wednesday, 2013-05-08 at 00:41 +0200, Carlos E. R. wrote:
I was getting emails in my opensuse.org address, except those from bugzilla. It took me two weeks to notice!
It is working now.
By the way, googling for "spf hardfail telefonica" finds complains from Jan 2012 at least, so they did not change this now. Thus it was Novell/Suse who changed something recently.
Maybe the outgoing mail-server for opensuse.org aliases, but it doesn't look like it. Perhaps the '-all' was changed to '~all'. -- Per Jessen, Zürich (11.5°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
On Friday, 2013-05-10 at 21:17 +0200, Per Jessen wrote:
Carlos E. R. wrote:
By the way, googling for "spf hardfail telefonica" finds complains from Jan 2012 at least, so they did not change this now. Thus it was Novell/Suse who changed something recently.
Maybe the outgoing mail-server for opensuse.org aliases, but it doesn't look like it. Perhaps the '-all' was changed to '~all'.
I guess you mean the other way round ( '~' to '-' ) :-) -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
Carlos E. R. wrote:
On Friday, 2013-05-10 at 21:17 +0200, Per Jessen wrote:
Carlos E. R. wrote:
By the way, googling for "spf hardfail telefonica" finds complains from Jan 2012 at least, so they did not change this now. Thus it was Novell/Suse who changed something recently.
Maybe the outgoing mail-server for opensuse.org aliases, but it doesn't look like it. Perhaps the '-all' was changed to '~all'.
I guess you mean the other way round ( '~' to '-' ) :-)
Yup, that's what I meant. -- Per Jessen, Zürich (9.6°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 21:38 +0200, Per Jessen wrote:
Well, SPF is at least in the mix. The problem is that a mail is sent from bugzilla, from an IP-address listed in the SPF record for "novell.com". That's all very good right up until the mail goes to a "computer.org" or "opensuse.org" alias (for instance) and is _forwarded_ to the actual recipient address. Forwarding breaks SPF and a forwarding mail-server would need to use SRS to fix it.
I did a test.
As my ISP refuses to send my email with my opensuse.org alias (since ever,
even using authentication), I use gmail for the task. I tried it just now,
sending from one gmail account to my telefonica account, but using the
opensuse.org from address. It worked - but the reason is this:
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On 05/07/2013 04:44 PM, Carlos E. R. wrote:
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On Tuesday, 2013-05-07 at 08:41 +0200, Dominique Leuenberger a.k.a. Dimstar wrote:
Quoting "Carlos E. R." <>:
I changed nothing, it simply stopped working.
I don't think Bugzilla is entirely broken... many more would see / feel this as an issue.
It turns out that it is suse mail service that is broken. They have implemented an SPF definition that does not include mx2.suse.de (and maybe others). Thus when my ISP sees those emails they get correctly rejected:
Diagnostic-Code: X-Postfix; host tnetmx.telefonica.net[213.4.149.227] said: 550 5.1.0 <...@suse.com> sender rejected (SPF Hard Fail) (in reply to MAIL FROM command)
But it distresses me that I had to post here to get attention to my Bugzilla.
Note: That was a reject of my own email - wasn't it? That might have nothing to do with bugzilla... I asked the admin team to look at the opensuse.org mail setup, let's see what's they can tell us, Andreas
[...]
-- Andreas Jaeger aj@{suse.com,opensuse.org} Twitter/Identica: jaegerandi SUSE LINUX Products GmbH, Maxfeldstr. 5, 90409 Nürnberg, Germany GF: Jeff Hawn,Jennifer Guild,Felix Imendörffer,HRB16746 (AG Nürnberg) GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126 -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 18:34 +0200, Andreas Jaeger wrote:
I asked the admin team to look at the opensuse.org mail setup, let's see what's they can tell us,
For the the record, the ieee.org, which also has an email redirect similar to opensuse.org, is migrating to GoogleApps@IEEE. Maybe opensuse.org has to do the same, or create a real smtp/pop/imap server for members. Otherwise we may have to stop using our opensuse.org email addresses, they are no longer reliable. I can request mine to be moved to another email I have at gmail, instead of telefonica. But this will only work till gmail also implements strict SPF checking. If you think this is what I should do, please tell me, and whom to ask to do the change, and I will do it ASAP. - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGJgnIACgkQtTMYHG2NR9WezQCfQiLq+4Dvx07Qmx3853OAbrua chsAni+gjCu5sObvRn62KSd7lo7TIUQE =0m7L -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
Carlos E. R. wrote:
On Tuesday, 2013-05-07 at 18:34 +0200, Andreas Jaeger wrote:
I asked the admin team to look at the opensuse.org mail setup, let's see what's they can tell us,
For the the record, the ieee.org, which also has an email redirect similar to opensuse.org, is migrating to GoogleApps@IEEE.
Maybe opensuse.org has to do the same, or create a real smtp/pop/imap server for members.
Neither. The forwarding setup is perfectly adequate, imho.
Otherwise we may have to stop using our opensuse.org email addresses, they are no longer reliable.
They are as "reliable" as they always have been. The forwarding issue is a problem, but it's nothing new. In my opinion, the problem would be best solved by changing the '-all' to a '~all' in the suse.com and novell.com SPF records. -- Per Jessen, Zürich (11.1°C) http://www.dns24.ch/ - free DNS hosting, made in Switzerland. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
On 05/07/2013 03:52 AM, Carlos E. R. wrote:
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Hi,
For some unknown time time I do not receive the corresponding emails from Bugzilla when I create a report, add a comment, get a comment, get a request for "needinfo", etc. I get absolutely no emails from Bugzilla.
This means that if somebody is waiting for a response from me, I will never know about it - and I have hundreds of reports in my list.
I changed nothing, it simply stopped working.
My email is working, it is the one above.
I posted a Bugzilla about this, but I still have not got any response from the people that handle Bugzilla (not even "it is not here, please contact so and so", or whatever).
https://bugzilla.novell.com/show_bug.cgi?id=818001 Bug 818001 - I'm not getting emails from Bugzilla
Please, can somebody from Novell/SUSE/Attachmate please find out what is hapening?
Did you double check your setup that you have the right tickmarks regarding emails? Andreas -- Andreas Jaeger aj@{suse.com,opensuse.org} Twitter/Identica: jaegerandi SUSE LINUX Products GmbH, Maxfeldstr. 5, 90409 Nürnberg, Germany GF: Jeff Hawn,Jennifer Guild,Felix Imendörffer,HRB16746 (AG Nürnberg) GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126 -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tuesday, 2013-05-07 at 09:03 +0200, Andreas Jaeger wrote:
Did you double check your setup that you have the right tickmarks regarding emails?
Several times. See https://bugzilla.novell.com/attachment.cgi?id=538198 See also https://bugzilla.novell.com/show_bug.cgi?id=818001#c7, it gives the exact reason for the problem. It appears that Bugzilla, and SUSE, is sending from mx2.suse.de, which is not included in the SPF record for "suse.com" nor "novell.com". Thus my ISP correctly rejects all those emails. I had no idea they were doing this. My using a different email provider might have the same problem if they also honor SPF hard records. So, is there any estimate on when is SUSE/Novell going to correct their SPF records? It may be affecting more people that have not noticed yet, and not only for Bugzilla email. All corporate SUSE email can be affected. - -- Cheers, Carlos E. R. (from 12.1 x86_64 "Asparagus" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.18 (GNU/Linux) iEYEARECAAYFAlGJDkkACgkQtTMYHG2NR9X7tACdFKfr4V4JZ6vlDjBcILq8r2eZ Ha8An3QKzZRsNOcG8fqGoMEJrwE0A9v9 =rYUN -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org
participants (5)
-
Andreas Jaeger -
Carlos E. R. -
DenverD -
Dominique Leuenberger a.k.a. Dimstar -
Per Jessen