On Thu, 9 Aug 2012 02:42:10 +0000 (UTC) Jim Henderson <hendersj@gmail.com> wrote: ...
But Rajko, that's still anecdotal, not hard data. It's guessing there must be a problem because of how it's designed.
It is not that much guessing. There are principles how to design human interface, which are developed by the people that understand how human body works. After visiting a lot of web pages, and reading a lot on topics described in http://useit.com I tend to guess much lesser then those that didn't. In other words when you see roof under the house, and tell that is wrong, is that a guess that there is a problem, just because how it is designed :) On the other hand, when you see http://www.yproxy.com/blog/quality-control-on-name-brand-electronics/ do you see a problem instantly? Maybe. I do. It is what I was busy with for years, and having an eye for bad solder made my life much easier. There are details that will not attract attention of casual viewer, but will be considered important by informed person. Back, to registration and login pages. In this case I'm just informed viewer. Professional web and UI designer will find far more mistakes.
That's not to say there isn't a problem, but as a friend of mine who works for Google is fond of saying, "the plural of 'anecdote' is not 'data'."
And what your friend at Google tells about this tower: http://en.wikipedia.org/wiki/Leaning_Tower_of_Pisa When you see that building, do you think for a second that is a good design? It is hundreds years old and it still stands, like our registration process. Not that anyone sane will climb up, but it stands.
On the forums alone, we have currently 69,105 registered members - which means we have that many people who have gone through the registration process for the forums alone - and once that's done, they have access to Bugzilla, the wiki, and everything else in the openSUSE project that requires authentication. Even SUSE Studio and OBS.
All fine. Try to read this again: http://lists.opensuse.org/opensuse-project/2012-08/msg00014.html it is not the same experience on different sites. Some have no chance to see openSUSE registration page.
Significantly less than 1% of those people have complained about the process it took to get registered - and the openSUSE forums have always used this registration process since their inception with the forum merge project.
Check again. It is not the same. Now forums have access to shorter openSUSE registration form. Also, check number of registration before and after switch. ...
Who should know about this to expect fix in another few days? (Let me guess, bugzilla.novell.com :)
While there are still issues being fought with regards to login performance and whatnot, I would expect the prioritization of something that has generally been seen to work well (or at least not cause a lot of complaints for all those who have gone through the process).
First I still need answer on who should know? It seems that all that can bring problem to solution don't read this list. Then me and complains. Did I complained when I went trough? No. How many times I visited registration page before I finally decided to go trough? At least twice asking myself:"Why in the hell they need so much?" and left. How many people we lose each day that will be good contributors, but never manage to go tough? No one can tell. Those that go away don't talk. What is impact of one person not signing up? IMHO, big. More people will contribute more, improve quality and attract more other contributors, like avalanche.
Note that I'm not saying it's perfect by any stretch. I'm just saying that relative to the other issues that have been under investigation, a working (if even somewhat convoluted) registration process is relatively "small potatoes".
I guess that you did project management and put small easy to fix issues ahead of bigger that need much more time to fix. There is always end of the day when it is not reasonable to start big tasks, but too much time to chat. This one is really about 1 hour of work for skilled person, if we don't count administration overhead. Keeping that unresolved until more pressing stuff is addressed will keep small issue(s) working against us.
I wouldn't expect it to be "fixed" in a short period of time because it is at least working, if not what some (myself included) would call "efficient".
It is more then efficiency. It favors people that don't think twice before they jump.
Jim
-- Regards, Rajko -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org