On 26 May 2022, at 16:46, Jim Henderson <hendersj@gmail.com> wrote:

Unfortunately, I don't see this trend reversing itself. Either we go
where the users are, or we just don't talk to them until our community
platforms entice them to come over to the 'official' spaces, and there's
a lot of inertia to overcome in order for that to happen.

I think it may be useful to look at things from the people’s perspective: they have dozens or hundreds of different bits of software / services which they’re using and trying to keep working. Going here / there everywhere for answers is very frustrating, and at a certain point one gets annoyed by “go there for an answer.”

But the same view holds from the developers / supporters perspective.

Where will the two tribes meet?

David