23 Apr
2020
23 Apr
'20
5:53 p.m.
On Fri, 2020-04-24 at 00:01 +0200, Gerald Pfeifer wrote:
On Thu 2020-04-23, Stefan Seyfried wrote:
My bad, sorry.
That being said, what would be the difference between a bug on Jump and
a bug on SLE? The SLE package would have to be modified to fix the
binary for Jump.
- James
Even as a big customer, there is no way you can
file a bug for SLE.
Here I was sitting in front of my notebook, genuinely scratching my
head, wondering "What is he talking about?" - until it dawned on
me:
Yes, SUSE customers do not generally have access to Bugzilla for
SUSE
products, betas of SLES being a bit of an exception these days.
As a customer with a single subscription you are entitled to file as
many Service Requests (including bug reports) as you want, though. ;-
)
Different terminology, different tools, and a different group
(support)
fielding those requests which may turn into Bugzilla entries
internally.
As you point out the customer interaction does not happen via
Bugzilla.
Gerald
PS: There is work in progress looking into opening Bugzilla where
possible, and improving bug reporting in the context of Leap is a
big focus, too. Stay tuned.