On Mon, 05 Jul 2010 13:42:29 +0200 "Carlos E. R." <carlos.e.r@opensuse.org> wrote:
I was rather thinking on the line of a group of people reading all new bugzillas, doing a fast assessment, asking for the typical logs or whatever is missing, all at most 36 hours after the initial report. Then advise the reporter about what is the typical response time on that kind of problem considering the current backlog. And forward to the proper team of people that handle that particular type of problem, if known.
Sometimes I have reported a problem and then, 6 months later I get asked (first answer) to add some info or a log or whether I also had that other symptom. By that time I don't remember! Plus it is very discouraging for a reporter not to get a simple feedback in months.
- -- Cheers / Saludos,
Carlos E. R. (from 11.2 x86_64 "Emerald" GM (Minas Tirith))
Hi As a current NKP, it's great to be able to 'ask.novell' about bugs, features etc based on forum queries (I hang out in the SLED and SLES forums) infact there is at least one I have created for SLED11 SP1 exist in 11.3 and fixes have been pushed through to factory (and have been fixed in RC2). I have reported a couple last week on 11.3 and they have been assigned. -- Cheers Malcolm °¿° (Linux Counter #276890) openSUSE 11.3 (i586) Kernel 2.6.34-12-desktop up 1 day 15:14, 2 users, load average: 0.00, 0.01, 0.00 ASUS eeePC 1000HE ATOM N280 1.66GHz | GPU Mobile 945GM/GMS/GME -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org