23 Apr
2020
23 Apr
'20
6:01 p.m.
On Thu 2020-04-23, Stefan Seyfried wrote:
Even as a big customer, there is no way you can file a
bug for SLE.
Here I was sitting in front of my notebook, genuinely scratching my
head, wondering "What is he talking about?" - until it dawned on me:
Yes, SUSE customers do not generally have access to Bugzilla for SUSE
products, betas of SLES being a bit of an exception these days.
As a customer with a single subscription you are entitled to file as
many Service Requests (including bug reports) as you want, though. ;-)
Different terminology, different tools, and a different group (support)
fielding those requests which may turn into Bugzilla entries internally.
As you point out the customer interaction does not happen via Bugzilla.
Gerald
PS: There is work in progress looking into opening Bugzilla where
possible, and improving bug reporting in the context of Leap is a
big focus, too. Stay tuned.
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