Axel Braun wrote:
Am Samstag, 19. Dezember 2020, 12:23:24 CET schrieb Per Jessen:
Felix Miata wrote:
IMO, having both a support list and a users list has served only to create more unneeded division in an environment where mailing lists are seeing dwindling usage overall. Support doesn't seem to have enough helpers that answers to the vast majority of answerable help requests can be expected.
I second that and I second your suggestion to merge the two lists into 'users'. Remarkably, our language specific lists manage quite well to keep users and support on one list (per language).
I see it the other way round: 'support' serves a clear purpose, while 'user' can be anything, including off-topic gossip.
That more or less goes for every single one of our lists with public participation. Axel, what do you consider the purpose of "users-el" to be? For the English language users/support lists, they were only split about two years ago, whereas the single 'users' list worked flawlessly some eighteen years prior to that. Also, by looking at the traffic on 'support', there appears to be more user chat than support. I think the real question to ask - to see if re-merging is warranted - is if the new support list has achieved its declared purpose. Putting on my "TW users" cap, I get no better support on 'support' than anywhere else.
But as we have openSUSE Users (日本語), openSUSE Users (Español), openSUSE Users (Deutsch) plus a bunch of inactive language specific groups, it would be consistent to call it openSUSE Users (English) and adjust the description to 'Support and Discussion for English speaking openSUSE Users' (or something like that)
Renaming will never achieve anything. My point was rather than the other language-specific lists do not have an issue with combining users and support, so maybe the English language groups ought to revert to that scheme too. -- Per Jessen, Zürich (2.4°C) Member, openSUSE Heroes