On 5/12/21 2:54 AM, Per Jessen wrote:
Simon Lees wrote:
Moving people off moderation: * The Boards impression was that Heroes will automatically do this after the time has elapsed
Moderation is something that happens so rarely, there is no automated function.
Maybe automated was the wrong word here, as a board we assumed that this was being tracked by the Heroes and they would remove people from moderation after there time period had expired, this wasn't always happening.
* As a board we want to look at look at the rules around mailing list usage, to put them more in line with other communications platforms (Forums, Discord etc)
I have to ask - why not the other way around ? Mailing lists have been around for much longer, users have way more experience and better rules.
The Forums have also been around for a very long time and have had a very successful moderation process. But the main reason here is that the mailing lists are the only place where the board is responsible for 100% of dealing with issues due to there being no one else. Due to the nature of how the board deals with issues ie we wait until we have all discussed the issue and try to form a consensus. We also generally wait until someone raises a complaint so this isn't always a fast process. On the other hand if there is a team of moderators with a defined process and set of rules then just one of the moderators can quickly and simply place one or more people under moderation which is often enough to help de escalate a situation before it gets really bad. As with the current process if someone is unhappy with the moderation process then they can still escalate it to the board. We would hope it doesn't need to be used often but we would like to see a better process then the one we have now, hence looking at the processes we have everywhere else because it would be nice to have a consistent set of rules. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B