Axel Braun wrote:
Hello Per,
Am Freitag, 25. Dezember 2020, 21:05:22 CET schrieb Per Jessen:
Speed of resolution is not really a good argument.
As Vinz had written in his answer, speed matters, esp. in case of a broken update.
[...]
At the same time its a heads-up for other TW users that issues might arise (another TW machine of mine did not have the problem).
I think the idea is good, but because TW is a main openSUSE distro, I would not expect the majority of TW users to be hanging out on the factory list.
Why not?
Quite simply because the majority of the TW users are not developers nor packagers. We are promoting TW as a key openSUSE distro - Fast! Integrated! Stabilized! Tested! - why should anyone wanting those features want to subscribe to a developers & packagers list ??
I was digging in some number from October. Factory had 1357 subscribers, users 1223 and support 212.
So I *guess* many developers and users are subscribed to factory, as it is the primary source for TW discussions and issues as described in Vinz' mail (Well, not only probably).
Axel, your guess is as good as mine, just different. I see no reason for a plain TW user to want to partake in any TW discussions. Why would she?
If it is not TW related (like the broken update) I *personally* prefer support@ for questions. Not a lot of subscribers compared to users or factory, but responsive and helpful.
In principle that is certainly up to you, although the openSUSE Board had other ideas in mind.
As we are getting away from the 'sof firmware issue' here I would like to close the discussion
You suggested I move the discussion here, and now you want to close it? I would like not to. I think there are some open questions still. I asked a question earlier -
Bugzilla is simply not responsive enough in these emergency cases.
I'm sure we can all agree on that, but does that make it alright to go off-topic on the factory list which is specifically not for support?
-- Per Jessen, Zürich (3.1°C) Member, openSUSE Heroes, in favour of merging 'support' into 'users'.