Jim Henderson wrote:
The idea of using proxies to report bugs isn't unprecedented. For many years (well over a decade in total), I volunteered to do just that thing in the various incarnations of the Novell forums. The structure worked a little differently, especially in the early days, because there wasn't a public bug reporting tool, but the forum staff escalated issues to designated backline engineers, who then could take the information to development.
In my world, this is simply called "lst line support". It is staffed by people with a certain minimum of technical skill, capable of identifying the most common problems and pointing the user to a PTF or otherwise help him.
I've seen it play out time and time again very successfully; I think this model (or an adaptation of it) could be successful here and let those who do development concentrate more on development.
The model works fine, no doubt about it - but would it also work in a project based on volunteer efforts? -- Per Jessen, Zürich (25.6°C) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org