https://bugzilla.suse.com/show_bug.cgi?id=1203099

Bug ID: 1203099 Summary: Cannot unblock GNOME desktop using the fingerprint scanner Classification: openSUSE Product: openSUSE Distribution Version: Leap 15.4 Hardware: x86-64 OS: openSUSE Leap 15.4 Status: NEW Severity: Normal Priority: P5 - None Component: GNOME Assignee: gnome-bugs@suse.de Reporter: grace.wang@suse.com QA Contact: qa-bugs@suse.de CC: alynx.zhou@suse.com, mail@vsv.dev, yfjiang@suse.com, zcjia@suse.com Depends on: 1189621 Found By: Community User Blocker: ---

Env: openSUSE Leap 15.4 GNOME 41.2 gdm 41.3 fprintd 1.94.1 hardware: Thinkpad P15 Gen1

+++ This bug was initially created as a clone of Bug #1189621 +++

Despite the fact that `fprintd` is installed, the fingerprints are configured and `fprintd-verify` recognizes them, I still cannot use the fingerprint scanner in order to unlock my GNOME session.

Reproducible: Always

Steps to Reproduce: 1. Install fprintd via `sudo zypper in fprintd` 2. Enable 'Fingerprint Login' in 'Gnome Settings > Users' GUI application and add a fingerprint 3. Verify that it works when invoking `fprintd-verify` from the command line: fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-match (done)

3. Lock the screen in GNOME 4. Try to unlock the screen Actual Results: Unlocking via the fingerprint scanner doesn't work. "Sorry, that didn't work. Please try again." message keeps appearing every ~2 sec no matter whether I use the fingerprint scanner or not. The session can be unlocked only by entering the password.

Expected Results: Both password and fingerprint scan should unlock the GNOME session.

~> zypper info gnome-shell | grep Version Version : 40.3-4.1 ~> zypper info gdm | grep Version Version : 3.38.2-2.6 ~> zypper info fprintd | grep Version Version : 1.90.9-2.3 ~> cat /etc/os-release | grep VERSION_ID VERSION_ID="20210817" ~> sudo journalctl --since "10 min ago" | grep fingerprint Aug 19 19:58:55 vsv-thinkpad gdm-fingerprint][5155]: pam_warn(gdm-fingerprint:auth): function=[pam_sm_authenticate] flags=0 service=[gdm-fingerprint] terminal=[/dev/tty7] user=[vsv] ruser=[<unknown>] rhost=[<unknown>] Aug 19 19:58:58 vsv-thinkpad gdm-fingerprint][5162]: pam_warn(gdm-fingerprint:auth): function=[pam_sm_authenticate] flags=0 service=[gdm-fingerprint] terminal=[/dev/tty7] user=[vsv] ruser=[<unknown>] rhost=[<unknown>] Aug 19 19:59:00 vsv-thinkpad gdm-fingerprint][5168]: pam_warn(gdm-fingerprint:auth): function=[pam_sm_authenticate] flags=0 service=[gdm-fingerprint] terminal=[/dev/tty7] user=[vsv] ruser=[<unknown>] rhost=[<unknown>] Aug 19 19:59:03 vsv-thinkpad gdm-fingerprint][5171]: pam_warn(gdm-fingerprint:auth): function=[pam_sm_authenticate] flags=0 service=[gdm-fingerprint] terminal=[/dev/tty7] user=[vsv] ruser=[<unknown>] rhost=[<unknown>]

~> sudo fwupdmgr get-devices ... ������Prometheus: ��� ��� Device ID: 50efef912094e784a03628350441f6927c4920b0 ��� ��� Summary: Fingerprint reader ��� ��� Current version: 10.01.3273255 ��� ��� Vendor: Synaptics (USB:0x06CB) ��� ��� Install Duration: 2 seconds ��� ��� Serial Number: 60900456185485 ��� ��� GUIDs: 09e8bf16-3e69-50f5-bb66-c7a040248352 ��� USB\VID_06CB&PID_00BD&REV_0000 ��� ��� 8088f861-6318-5b1e-9ce4-fbddbedb09ac ��� USB\VID_06CB&PID_00BD ��� ��� Device Flags: ��� Updatable ��� ��� ��� Supported on remote server ��� ��� ��� Cryptographic hash verification is available

~> uname -a Linux vsv-thinkpad 5.13.8-1-default #1 SMP Thu Aug 5 08:56:22 UTC 2021 (967c6a8) x86_64 x86_64 x86_64 GNU/Linux

Hardware Model: Lenovo ThinkPad T14 Gen 1 (AMD) Windowing System: Wayland