Bug ID 1060278
Summary No sound / weird behaviour in Dell XPS 9560
Classification openSUSE
Product openSUSE Distribution
Version Leap 42.3
Hardware 64bit
OS openSUSE 42.3
Status NEW
Severity Major
Priority P5 - None
Component Kernel
Assignee kernel-maintainers@forge.provo.novell.com
Reporter juanjo.gomeznavarro@gmail.com
QA Contact qa-bugs@suse.de
Found By ---
Blocker ---

Created attachment 741864 [details]
Output from alsa-info.sh

After a fresh install of Leap 42.3 in a rather new Dell XPS 15, the sound does
not work. Reboot brought sound, although I could not change the general volume
(neither from Gnome nor using alsamixer). Further, I realised that the
headphones are not recognised and do not work in any way. I have been playing
around with different options for the model listed in the Alsa documentation
and searching online, but all test were unsuccessful so far. Sometimes I
completely loose sound (no sound card is detected at all), which comes back
after 1 or event 2 reboots sometimes. 

I would describe the behaviour as erratic and hardly predictable. Searching
online describes similar behaviour (for instance
https://bugs.archlinux.org/task/49157) which makes me believe its a kernel bug.

I attach the output of /usr/sbin/alsa-info.sh as regular user, where you can
appreciate some errors related to snd_hda_intel.


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