Whenever we have a generic package issues that affects multiple users like (bug
1225174), we get a whole to of bug reports and duplicates.
All that users seem to be doing is copy the text "<html>Dependency resolution
failed:<br/><br/>[...] </html>", report a bug in a random component.
Bonus: If the component is YaST, Huha gets angry like in bug 1225949.
We do not see the bugs that were not reported due to bugzilla pointing out the
possible duplicate, but in the example above we got 14 reports. These users may
or may not have read through the duplicated bug, or read the recommendation
there.
https://github.com/KDE/discover/blob/d644b2a1000c04f084d39a4ef8a3402abf641704/discover/qml/UpdatesPage.qml#L96-L119
Let's improve user experience here. Some ideas:
0. Direct the user to zypper/YaST for self-service resolution of the conflict.
1. Direct the user to a landing page with instructions for #0.
2. Direct the user to bugzilla search first
3. Take the message - extract package names only, strip arch/installed version,
sort, and make a hash from it. Use that as the bug alias for automatic
reduplication.
4. or even a fuzzy hash
5. Use a bugzilla whiteboard field with self-service fix instructions