I have a Western Digital My Passport USB 3 disk (WDC WD10JMVW-11S5XS0) that
used to work fine in the past. I didn't connect it for a while, but in the last
two kernels the device does not work any more. There are errors reported by the
kernel that weren't reported before, and the disk seems unusable.
However SMART values do not indicate a problem with the disk.
Details:
First the messages from the past (Linux 4.4.70-18.9-default) when the device
worked:
Jul 14 19:16:48 i7 kernel: usb 4-1: new SuperSpeed USB device number 3 using
xhci_hcd
Jul 14 19:16:48 i7 mtp-probe[3138]: checking bus 4, device 3:
"/sys/devices/pci0000:00/0000:00:14.0/usb4/4-1"
Jul 14 19:16:48 i7 mtp-probe[3138]: bus: 4, device: 3 was not an MTP device
Jul 14 19:16:48 i7 kernel: usb 4-1: New USB device found, idVendor=1058,
idProduct=0748
Jul 14 19:16:48 i7 kernel: usb 4-1: New USB device strings: Mfr=1, Product=2,
SerialNumber=5
Jul 14 19:16:48 i7 kernel: usb 4-1: Product: My Passport 0748
Jul 14 19:16:48 i7 kernel: usb 4-1: Manufacturer: Western Digital
Jul 14 19:16:48 i7 kernel: usb 4-1: SerialNumber: 57585...
Jul 14 19:16:48 i7 kernel: usb-storage 4-1:1.0: USB Mass Storage device
detected
Jul 14 19:16:48 i7 kernel: scsi host8: usb-storage 4-1:1.0
Jul 14 19:16:49 i7 kernel: scsi 8:0:0:0: Direct-Access WD My Passport
0748 1019 PQ: 0 ANSI: 6
Jul 14 19:16:49 i7 kernel: sd 8:0:0:0: Attached scsi generic sg8 type 0
Jul 14 19:16:49 i7 kernel: scsi 8:0:0:1: Enclosure WD SES Device
1019 PQ: 0 ANSI: 6
Jul 14 19:16:49 i7 kernel: sd 8:0:0:0: [sdh] Spinning up disk...
Jul 14 19:16:49 i7 kernel: scsi 8:0:0:1: Attached scsi generic sg9 type 13
Jul 14 19:16:51 i7 kernel: .ready
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] 1953458176 512-byte logical
blocks: (1.00 TB/931 GiB)
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] Write Protect is off
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] Mode Sense: 47 00 10 08
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] No Caching mode page found
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] Assuming drive cache: write
through
Jul 14 19:16:51 i7 kernel: sdh:
Jul 14 19:16:51 i7 kernel: ses 8:0:0:1: Attached Enclosure device
Jul 14 19:16:51 i7 kernel: sd 8:0:0:0: [sdh] Attached SCSI disk
Also worked in Linux 4.4.74-18.20-default, Linux 4.4.79-18.26-default.
Starting with Linux 4.4.114-42-default, I saw this message for the first time:
M�r 07 20:33:34 i7 kernel: usb 4-1: new SuperSpeed USB device number 2 using
xhci_hcd
M�r 07 20:33:34 i7 mtp-probe[3827]: checking bus 4, device 2:
"/sys/devices/pci0000:00/0000:00:14.0/usb4/4-1"
M�r 07 20:33:34 i7 mtp-probe[3827]: bus: 4, device: 2 was not an MTP device
M�r 07 20:33:34 i7 kernel: usb 4-1: New USB device found, idVendor=1058,
idProduct=0748
M�r 07 20:33:34 i7 kernel: usb 4-1: New USB device strings: Mfr=1, Product=2,
SerialNumber=5
M�r 07 20:33:34 i7 kernel: usb 4-1: Product: My Passport 0748
M�r 07 20:33:34 i7 kernel: usb 4-1: Manufacturer: Western Digital
M�r 07 20:33:34 i7 kernel: usb 4-1: SerialNumber: 5758...
M�r 07 20:33:34 i7 kernel: usb-storage 4-1:1.0: USB Mass Storage device
detected
M�r 07 20:33:34 i7 kernel: scsi host6: usb-storage 4-1:1.0
M�r 07 20:33:34 i7 kernel: usbcore: registered new interface driver usb-storage
M�r 07 20:33:34 i7 kernel: usbcore: registered new interface driver uas
M�r 07 20:33:35 i7 kernel: scsi 6:0:0:0: Direct-Access WD My Passport
0748 1019 PQ: 0 ANSI: 6
M�r 07 20:33:35 i7 kernel: sd 6:0:0:0: Attached scsi generic sg5 type 0
M�r 07 20:33:35 i7 kernel: scsi 6:0:0:1: Enclosure WD SES Device
1019 PQ: 0 ANSI: 6
M�r 07 20:33:35 i7 kernel: sd 6:0:0:0: [sde] Spinning up disk...
M�r 07 20:33:35 i7 kernel: scsi 6:0:0:1: Attached scsi generic sg6 type 13
M�r 07 20:33:36 i7 kernel: .
M�r 07 20:33:36 i7 kernel: scsi 6:0:0:1: Wrong diagnostic page; asked for 1 got
8
M�r 07 20:33:36 i7 kernel: scsi 6:0:0:1: Failed to get diagnostic page 0x1
M�r 07 20:33:36 i7 kernel: scsi 6:0:0:1: Failed to bind enclosure -19
M�r 07 20:33:36 i7 kernel: ses 6:0:0:1: Attached Enclosure device
M�r 07 20:33:36 i7 kernel: ready
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] 1953458176 512-byte logical
blocks: (1.00 TB/931 GiB)
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] Write Protect is off
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] Mode Sense: 47 00 10 08
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] No Caching mode page found
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] Assuming drive cache: write
through
M�r 07 20:33:36 i7 kernel: sde: sde1 sde2 sde3
M�r 07 20:33:36 i7 kernel: sd 6:0:0:0: [sde] Attached SCSI disk
But the disk still worked.
The last version where the disk worked was 4.12.14-lp150.12.48-default.
Currently the disk does not work any more, and the messages are:
Okt 12 01:10:00 i7.site kernel: usb 4-2: new SuperSpeed USB device number 2
using xhci_hcd
Okt 12 01:10:00 i7.site mtp-probe[22690]: checking bus 4, device 2:
"/sys/devices/pci0000:00/0000:00:14.0/usb4/4-2"
Okt 12 01:10:00 i7.site mtp-probe[22690]: bus: 4, device: 2 was not an MTP
device
Okt 12 01:10:00 i7.site kernel: usb 4-2: New USB device found, idVendor=1058,
idProduct=0748
Okt 12 01:10:00 i7.site kernel: usb 4-2: New USB device strings: Mfr=1,
Product=2, SerialNumber=5
Okt 12 01:10:00 i7.site kernel: usb 4-2: Product: My Passport 0748
Okt 12 01:10:00 i7.site kernel: usb 4-2: Manufacturer: Western Digital
Okt 12 01:10:00 i7.site kernel: usb 4-2: SerialNumber: 5758...
Okt 12 01:10:00 i7.site kernel: usb-storage 4-2:1.0: USB Mass Storage device
detected
Okt 12 01:10:00 i7.site kernel: scsi host7: usb-storage 4-2:1.0
Okt 12 01:10:01 i7.site kernel: scsi 7:0:0:0: Direct-Access WD My
Passport 0748 1019 PQ: 0 ANSI: 6
Okt 12 01:10:01 i7.site kernel: sd 7:0:0:0: Attached scsi generic sg7 type 0
Okt 12 01:10:01 i7.site kernel: scsi 7:0:0:1: Enclosure WD SES
Device 1019 PQ: 0 ANSI: 6
Okt 12 01:10:01 i7.site kernel: sd 7:0:0:0: [sdf] Spinning up disk...
Okt 12 01:10:01 i7.site kernel: scsi 7:0:0:1: Attached scsi generic sg8 type 13
Okt 12 01:10:04 i7.site kernel: .
Okt 12 01:10:04 i7.site kernel: scsi 7:0:0:1: Wrong diagnostic page; asked for
1 got 8
Okt 12 01:10:04 i7.site kernel: scsi 7:0:0:1: Failed to get diagnostic page 0x1
Okt 12 01:10:04 i7.site kernel: scsi 7:0:0:1: Failed to bind enclosure -19
Okt 12 01:10:04 i7.site kernel: ses 7:0:0:1: Attached Enclosure device
Okt 12 01:10:04 i7.site kernel: ready
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] 1953458176 512-byte logical
blocks: (1.00 TB/931 GiB)
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] Write Protect is off
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] Mode Sense: 47 00 10 08
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] No Caching mode page found
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] Assuming drive cache: write
through
Okt 12 01:10:04 i7.site kernel: sdf: sdf1 sdf2 sdf3
Okt 12 01:10:04 i7.site kernel: sd 7:0:0:0: [sdf] Attached SCSI disk
Okt 12 01:10:06 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 FAILED Result:
hostbyte=DID_OK driverbyte=DRIVER_SENSE
Okt 12 01:10:06 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Sense Key : Aborted
Command [current]
Okt 12 01:10:06 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Add. Sense: No
additional sense information
Okt 12 01:10:06 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 CDB: Read(10) 28 00 00
60 08 00 00 00 08 00
Okt 12 01:10:06 i7.site kernel: print_req_error: I/O error, dev sdf, sector
6293504
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 FAILED Result:
hostbyte=DID_OK driverbyte=DRIVER_SENSE
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Sense Key : Aborted
Command [current]
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Add. Sense: No
additional sense information
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 CDB: Read(10) 28 00 00
60 08 00 00 00 08 00
Okt 12 01:10:09 i7.site kernel: print_req_error: I/O error, dev sdf, sector
6293504
Okt 12 01:10:09 i7.site kernel: Buffer I/O error on dev sdf1, logical block
786432, async page read
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 FAILED Result:
hostbyte=DID_OK driverbyte=DRIVER_SENSE
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Sense Key : Aborted
Command [current]
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Add. Sense: No
additional sense information
Okt 12 01:10:09 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 CDB: Read(10) 28 00 64
58 08 18 00 00 08 00
Okt 12 01:10:09 i7.site kernel: print_req_error: I/O error, dev sdf, sector
1683490840
Okt 12 01:10:11 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 FAILED Result:
hostbyte=DID_OK driverbyte=DRIVER_SENSE
Okt 12 01:10:11 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Sense Key : Aborted
Command [current]
Okt 12 01:10:11 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 Add. Sense: No
additional sense information
Okt 12 01:10:11 i7.site kernel: sd 7:0:0:0: [sdf] tag#0 CDB: Read(10) 28 00 64
58 08 10 00 00 08 00
Okt 12 01:10:11 i7.site kernel: print_req_error: I/O error, dev sdf, sector
1683490832
...
Okt 12 01:13:29 i7.site kernel: FAT-fs (sdf3): error, fat_get_cluster: invalid
cluster chain (i_pos 0)
...
As said before, the SMART status looks very much OK:
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 200 200 051 - 1
3 Spin_Up_Time POS--K 183 179 021 - 1841
4 Start_Stop_Count -O--CK 100 100 000 - 636
5 Reallocated_Sector_Ct PO--CK 200 200 140 - 0
7 Seek_Error_Rate -OSR-K 126 126 000 - 2117
9 Power_On_Hours -O--CK 100 100 000 - 380
10 Spin_Retry_Count -O--CK 100 100 000 - 0
11 Calibration_Retry_Count -O--CK 100 100 000 - 0
12 Power_Cycle_Count -O--CK 100 100 000 - 354
192 Power-Off_Retract_Count -O--CK 200 200 000 - 58
193 Load_Cycle_Count -O--CK 199 199 000 - 4209
194 Temperature_Celsius -O---K 119 092 000 - 28
196 Reallocated_Event_Count -O--CK 200 200 000 - 0
197 Current_Pending_Sector -O--CK 200 200 000 - 11
198 Offline_Uncorrectable ----CK 100 253 000 - 0
199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0
200 Multi_Zone_Error_Rate ---R-- 100 253 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning