CVE-2019-13457

Security Advisory 2019-11: Security Update for OTRS Framework

Security Advisory Details:
ID: OSA-2019-11
Date: 2019-07-12
Title: Information Disclosure
Severity: 3.8. Low
Product: OTRS 7.0.x
Fixed in: OTRS 7.0.9
FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C
References: CVE-2019-13457

Vulnerability Description:
This advisory covers vulnerabilities discovered in the OTRS framework.

Privilege Escalation: 
A customer user can use the search results to disclose information from their
���company��� tickets (with the same CustomerID), even when
CustomerDisableCompanyTicketAccess setting is turned on.

Affected by this vulnerability are all releases of OTRS 7.0.x up to and
including OTRS 7.0.8.

This vulnerability is fixed in the latest versions of OTRS, and it is
recommended to upgrade to the latest patch level.

Fixed releases can be found at:
https://www.otrs.com/category/release-and-security-notes-en/

Thanks to Tobias Kirchner for discovering and reporting this issue.

References:
https://community.otrs.com/security-advisory-2019-11-security-update-for-otrs-framework/
http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2019-13458
http://people.canonical.com/~ubuntu-security/cve/2019/CVE-2019-13458.html