Bug ID 1161578
Summary Unable to validate changed email address for existing OpenSuse/Microfocus Account.
Classification openSUSE
Product openSUSE.org
Version unspecified
Hardware Other
OS Other
Status NEW
Severity Normal
Priority P5 - None
Component Bugzilla
Assignee bnc-team-screening@forge.provo.novell.com
Reporter glen.barney@gmail.com
QA Contact novbugzilla-bugs@forge.provo.novell.com
Found By ---
Blocker ---

Unable to validate changed email address for existing OpenSuse/Microfocus
Account.

Steps to duplicate:

1. Log in to Bugzilla.
2. Pull down menu with my email address in it, choose Preferences (
https://bugzilla.opensuse.org/userprefs.cgi )
3. Click on Account Information tab.  (
https://secure-www.novell.com/selfreg/jsp/protected/manageAccount.jsp )
4. Get redirected to Microfocus (
https://www.microfocus.com/selfreg/jsp/protected/manageAccount.jsp?lotsofGETparametersRedacted
)
5. Fill out form properly, click Save.
6. Get redirected back to form.  Form now shows new email address with "NOT
VALIDATED".
7. Choose "Validate Email" from left-side menu.  (
https://www.microfocus.com/selfreg/jsp/protected/validateEmail.jsp )
8. Observe that my new email address does show up in page text.  Click REQUEST
CODE button.
9. Get "NO DM Information Sent in Request" error message.
10. Repeat steps 8 and 9 until you give up and create a new throwaway account
just to report this bug.

Trying to click on Support / Get Help links take me to a Microfocus product
selector, and I don't see anything obviously pointing me back here.

Trying to log back in to Bugzilla succeeds, bug I am prevented from taking any
actions by a red banner telling me I have to validate my email.

Trying to log back in to Microfocus results in steps 7-9 being repeated.  If I
try other things like "Edit Account" I'm given a blank form, so I cannot even
try reverting the email address change.

Windows 10, all patches, Firefox Browser, latest version.  System fail.

Can't validate email because Microfocus site is broken?


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