Having dealt with this kind of issue before, I'd suggest some thought go into how important authentication is. Many times it's important to decrease the amount of spam and noise. Then, I'd recommend considering if the solution might be as simple as keeping the existing process but fully warning the User the required steps to be taken and which step has been accomplished at each step of the way so as to avoid misunderstanding, confusion and missed expectations. Lastly, I'd then maybe consider if the whole process of User feedback could be streamlined, automated and maybe even made nearly invisible (always be sure to let the User know a communication leaving his machine is going to be made). But, isn't Bretzn, one of the new technologies being developed and starting to be integrated into 12.1 capable of doing some of this, maybe a specific request should be passed to the Bretzn team? Tony On Wed, Aug 31, 2011 at 12:49 AM, Andreas Jaeger <aj@suse.com> wrote:

We received the following email and to me it sounds like there are some ways we could lower the bar to make contribution easier (including better documentation).

Is this something you want to consider doing after osc11?

Andreas

----------  Forwarded Message  ----------

Subject: annoying the new Suse user Date: Friday, August 26, 2011, 01:05:50 From: Bill LaChenal <billachenal@gmail.com> To: admin@opensuse.org

Hi,

Now, I appreciate that this is only going to everyone the once, but it is a regular pain in the rectum. Just thought I'd let you know, because the *first few minutes* are SOooo important, n'est-ce pas? So perhaps you could just c*onsider the new user* and change something.

And this is just so ANNOYING:

Well, I just found a report on the Suse site which I wanted to add to, just to be helpful & further the cause.

This means I need to register with Novell. OK, fine, did that.

The the pita starts.

It seems Novell sends a 'plz confirm' message to new-user's email. Yeah, fine, but it *doesn't tell you that **that *(and *not everyone* does do that, note),  so I waste valuable effort-seconds getting my Suse attempted login refused. pita.

Right, I do the confirm, log into Suse.

But, again pita, I've now lost the ref for the bug report, & can't get back there. Back-arrow on browser just goes into a hole, lost, & suffer pain. Not even in the history, for some reason.

(plz excuse the ref to back, & hole, & pain)

SO there we are  Change something, make it better?

Thinking of you,

 Rggards,

  bill ----------------------------------------- --  Andreas Jaeger, Program Manager openSUSE  aj@{suse.com,opensuse.org} Twitter/Identica: jaegerandi   SUSE LINUX Products GmbH, Maxfeldstr. 5, 90409 Nürnberg, Germany    GF: Jeff Hawn, Jennifer Guild, Felix Imendörffer, HRB 16746 (AG Nürnberg)     GPG fingerprint = 93A3 365E CE47 B889 DF7F  FED1 389A 563C C272 A126

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