Mailinglist Archive: opensuse (2348 mails)

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Re: [opensuse] Novell Bugzilla - At it Again - Bugs Apparently Dismissed Without Sufficient Investigation
  • From: Richard Creighton <ricreig@xxxxxxxxx>
  • Date: Sat, 05 Apr 2008 09:38:42 -0400
  • Message-id: <47F780E2.1090102@xxxxxxxxx>
Jan Engelhardt wrote:

On Friday 2008-04-04 08:20, David C. Rankin wrote:

How many of you have ever gotten the feeling that some of the
developers with Novell bugzilla work harder trying to punt bugs
than they do actually trying to understand whether a valid problem
exists or not?

Sometimes. But Fedora's BZ is __much__ worse. Just today I got
automated mails "Fedora apologizes that these issues have not
been resolved yet. We're sorry it's taken so long for your bug
to be properly triaged and acted on." --- on bugs noone
seriously *acted* upon in the lifetime of the product. At
Novell, they at least get it done someday, or bump the version
tag, or talk to you time and again :-)

The oldest active SUSE-related bugs (i.e. not upstream package)
have ids 262341 (opened a year ago) and 306344, so are quite recent.

Everything is in order.
Jan, I think you miss the point....David is rightly saying that the reason there are no old bugs is because they keep closing them for the wrong reasons.
I agree with you that SuSE is probably the best overall Linux distro (not without its' warts, admittedly) and I've used many of them starting with Slackware when it was distributed on over 60 floppy disks and ran on my 286 machine IF you could get it to load and compile before the refrigerator bumped the power and reset the machine again :) through RedHat and Umbuntu and a few in the back of books on a CD. I keep coming back to SuSE BUT and it is a very big BUT, David is absolutely right about bugs. While I still support SuSE and do all of the Alpha/Beta testing, I now rarely bother to do bug reports because my experience has been that when you present something to them that is too hard or out of the ordinary or even just inconvenient, it gets shunted aside. There are hundreds of spelling errors and wrong colors and yes even a lot of truly nasty critters that they DO fix, but I expect those and expect them to be resolved in due course. David reported, and I have previously reported and documented and researched thoroughly serious bugs as have many others I have seen here and many, no, most of those types have been shunted aside for flimsy or even no excuses.
All in all, SuSE is a great distro and many, even most of the guys working the bugs are doing good jobs but there are way too many that do as David has reported. No, EVERYTHING IS NOT IN ORDER. Just because Fedora or XYZ is worse is NOT justification for openSUSE to say because we are somewhat better, everything is fine. To those in openSUSE that *are* doing the super job, keep it up, we need you. To those like David is referring to, go work for Fedora and bring them up to SuSE's standards!

Richard
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