Mailinglist Archive: opensuse (4633 mails)

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Re: [opensuse] Asus M2N SLI
  • From: Felix Miata <mrmazda@xxxxxx>
  • Date: Sat, 30 Dec 2006 23:52:43 -0500
  • Message-id: <4597421B.1050003@xxxxxx>
On 2006/12/30 20:23 (GMT-0800) Randall R Schulz apparently typed:

> On Saturday 30 December 2006 20:11, Felix Miata wrote:

>> Modern mass produced components do not have a 0%
>> failure rate.

> We're not talking about hardware failures, are we? We're talking
> about "support" for Linux. And that is irrelevant.

Support includes getting an RMA when one is needed, and assistance in
diagnosing whether one is needed.

>> Quite typically with modern vendors when the first 30
>> days after purchase has passed, they require the purchaser to deal
>> with the manufacturer if warranty issues arise. When you think you
>> have a warranty claim, you must convince the manufacturer you have a
>> reasonable claim before they will authorize a warranty procedure.
>> Good luck to you overcoming this obstacle when Asus learns you use
>> Linux.

> I suppose your "graceful" conversations preclude lying to the
> manufacturer, but you don't own them such a courtesy. Tell them you're
> running Windows and the board doesn't work. It won't boot and all you
> can do is remove it and return it.

When you're on the phone with some support tech, wanting to make your
product work, instead of having to suffer downtime sending on an RMA,
and he says do thus and so, and you can't because you aren't using a
supported OS, how do you wing it? Some people are not OK with lying.

> But this takes us back to the business of how much of one's time it's
> worth to deal with RMAs and all that rigamarole. You're better off in
> every way to simply replace a board that fails outside its warrantee
> period and move on.

That's fine for rich people like you, not people who expect a reasonable
return on their investment in an Asus product, or those who expect fair
treatment from support personnel.

>> Asus' horrid web site is reason enough to avoid their products
>> anyway.

> Of what concern is their Web site? It's good enough to retrieve BIOS
> updates, and that is the one and only thing you need from a mainboard
> vendor after you've purchased their hardware.

This presumes you can find needed update, or determine whether anything
in the update might be a solution for a problem at hand.

A purchase may be of a used Asus product from a source without a manual.
Good luck finding that if your product is not current.

There is more than one reason to need something from a manufacturer's
web site.
"Let your conversation be always full of grace." Colossians 4:6 NIV

Team OS/2 ** Reg. Linux User #211409

Felix Miata ***
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